xfinity playback issue 3022

Call a customer representative from Comcast. I do have Xfinity Cable and pay extra for a subscription to Xfinity Stream. 1) I had Xfinity replace the line coming into my home to the modem. 8-702 There was a playback issue.Please try again ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Push the Power Button on your remote to turn your cable box back on. It says it didnt get that, would I like to text for help or speak with a rep. someone would call me when it came back on. I can no longer view any live tv, dvr recordings, or on demand since app version 6.1-6.2-6.3 on only 1 device. A link has directed you to this review. Move closer to the wireless router. Instructed to post here by Comcast response on Play Store review. I've had their internet service for months now and it has Never given me high speed, ever. Why. Thanks. I have had that same problem occur about once or twice a month for the last 6 months or so. Mobile I am a bot, and this action was performed automatically. It is only on the Roku where I cannot get Xfinity Stream. The error code RDK 03117 occurs when the primary X1 Cable Box is not getting any transmission. The error title is dvr. If I could give them 0 stars I would. Technology. That "without a video subscription" phrase seems to imply that you don't have a video subscription with Xfinity, or that you're not successfully logging into it. That never happened. I don't always call to speak with someone but when I do..it's annoying. If subscribed to X1 DVR with cloud technology, your acceptance also confirms that when you record programs on your set-top DVR you also want to save and store them automatically in Comcast's network in several formats to (1) enable you to play them back (and navigate within them) on additional supported devices like computers and tablets, as . The error is not related to your device, hardware, or poor internet connection. An agent will ask you to clarify your problem and confirm your identity. Famous Playback Issue 3022 2022. Comcast Internet Service also has advanced security features that block online threats to connected devices through its free Gateway service. After 2 hours I called again and its the robot and same girl. iPad Wait 5 minutes, then connect the gateway back to power. We do not have enough details from your original message to make an effective suggestion. Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. Create an account to follow your favorite communities and start taking part in conversations. macOS If that does not work, contact the Customer Support Team for further assistance. 4. In most cases, the error has an accompanying message that reads Give us a call. For more information, please see our I've had xfinity tv service for a couple years now, and just this week I've started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. Comcast Cares elevates your issue to phone support if they cant fix it. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. iPhone 16 So, if the label says HDMI 1, turn your television to HDMI 1. I am able to use Xfinity Stream on my PC and on my iPhone so this seems to be an issue with the Roku. I wanted to reach out to see if the tech was able to resolve your issue, if not feel free to reach back out to me here I'd love to help :), Xfinity technician just left found out that there was a dongle attachment on the service module for the main line for the neighborhood, after the technician removed the dongle the Xfinity stream app was working perfectly fine, What up everyone, through the stream app I go to my recordings (put my favorite show on, Dr Phil!!!) ConsumerAffairs is not a government agency. Video services need 3 Mbps or more to run smoothly. They raise prices arbitrarily and do not let you know. It has been a waste of hours on the phone trying to get this resolved. Qwest TV and Vivaldi Channels Removed. The Xfinity error code APPS-04033 is synonymous with the streaming apps on your device. When I go to that website on my PC I enter the number from the Roku to authorize. Here is how to reset Xfinity TV. I just heard they've got 10 G now but they can't even get 5 G right. You can also contact tech support for assistance. In your call, ask them to check your account and look at your MOCA network for technical issues. Live tv is fine, as is anything streamed from On Demand. If you come across these specific error codes on Xfinity, follow the indicated steps to solve them. PureFlix Can you verify that this is truly the reason? The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill. XRE-03007 occurs when there is a billing issue with your account. When you run into Comcast Xfinity problems you cant easily fix, use Twitter or online support to get help as quickly as possible. Technology, Apple I hope your week has been treating you well. 3) 30 days later during this past Christmas, they came out and said the street box has a bad amplifier that must be replaced. The local office will let you pick up a new modem to replace your existing one today. DVR Playback Problem. Privacy Policy. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In that case, you will also have to update your app and try again. Customers report mixed feedback on service as a whole, but many praise the reliability of the connection. Comcast only has so many field agents working at a time. Now I'm unable to fast forward at all without playback failing. I hung up. Another solution is to contact the customer service team for assistance. When it occurs, you will see the message There was a problem tuning to this channel. For immediate assistance, check out the Xfinity Assistant. MacBook I worked in IT. If youre having Comcast cable remote problems, dont worry. After 5 minutes, connect the cable box back to power. With more information, we can assist you further. Am I in need of a new box? If the DVR is not operating temporarily, there might be an Xfinity service outage. Once you have the app installed, run the test to determine how fast your internet connection is. Wait for the Comcast Gateway to reset. Bravo TV Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. After failed negotiations to waive the fee, I said I'd try some other things. Complete troubleshooting guide, How to fix insufficient bandwidth on Comcast/Xfinity, List of Xfinity TV app error codes and how to fix, Vizio TV remote is not working? I've used the DVR function successfully for quite some time on my Roku devices but I've recently started running into playback issues. I have access to coax/ends/additional spitters if needed. Unplug your cable box. Your Comcast Xfinity cable box is what connects to your TV and Comcasts network to bring you your favorite shows. Stop any downloads on your PC or video game console. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Why is my internet so spotty? Please select another channel and try this one a little later.. In other words, during a commercial break whereby a source is running a picture in a different format like MPG2, the channel on which you are watching the content is MPEG4. Do I need help managing my account? Remove unnecessary splinters from your device. Call 1-855-399-1542 or your local Comcast office for a replacement. From the box outside of the house, there is a ~20' run to a 2-way . Required fields are marked *. I have had that same problem occur about once or twice a month for the last 6 months or so. At 1-855-399-1542 or Xfinity.com. They did and within 72 hours, it drops again. Xfinity is available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Mexico, New York, Oregon, South Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Washington, D.C. This could take a few minutes. iPhone New comments cannot be posted and votes cannot be cast, Welcome to the Xfinity community! I told her I dont know what shes even said, I couldnt understand her. One way of doing that is to swap the splinter to the X1 Box. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Ill just take it back, I cant fix it and they have no idea what they are doing. Xfinity provides services in select states. . For more information about reviews on ConsumerAffairs.com please visit our If you get the REF CODE S0A00, it means you have not activated your TV Box, or you have lost the activation. Many of the companys plans offer introductory rates or deals, which means the rate youre quoted may only apply for the first 12 to 24 months of service. Your email address will not be published. Bought my 1st computer in 1984. That means there is nothing you can do on your end to fix it. That would help narrow down if the issue is the app or the recording itself. Next, check to see if your internet is also not working. Customer service has mostly been unsatisfactory, engaging in too much idle chitchat without real problem-solving. First, make sure the gateway is broadcasting a Wi-Fi signal. For more information, please see our But first, check if the error code can be found on this list with its solution. The speeds available with Xfinity internet plans make the service an attractive option for many, especially gamers, heavy streamers and those who work from home and depend on reliable high-speed internet. Why would this happen? Its location on this page may change next time you visit. Required fields are marked *. I canceled Xfinity service and they continued to take money out of my account, When I called them they said that they would refund the Money but it would take 3 to 5 business days, I called my bank to stop the charges and they said it would take 7 to 10 days before I could dispute the charges. Find Xfinity TV and tap Force stop. Hoping someone here might be able to help. Next, ask them to check your account status for any issues. Comcast just kept me on hold for over a half hour talking to me about service. Doesnt seem like much, but its a problem when youre working. The camera can detect motion from people, pets and vehicles. When you sign up for an internet plan with Xfinity, you get a free self-install kit. Use this breakdown of common Comcast Xfinity problems and fixes to get your internet and cable working again. Mobile The same issue is present on all 3 receivers. You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". These include backup programs, social networks, collaboration tools, etc. From that, a 10' coax jumper provided by Comcast go to each receiver. Comcast owns the Xfinity brand. Wait another 5 minutes for the gateway to connect to Comcasts network and begin broadcasting a Wi-Fi signal again. Next, put fresh batteries in your cable remote, and try changing the channel. I said rep. Robot texts me an hour later wanting me to rate my recent experience. So here are a few-their selection of programs was abysmal, of course the highest priced option was the only one with halfway decent shows. Otherwise, contact the support team for further assistance. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Thank you, you have successfully subscribed to our newsletter! Slideshows If your account is active, work with support through messages at Xfinity.com to solve your problem. Seems to affect some but not all recordings. All versions worked/work fine on all our other devices (and the website on computers). Can anyone out here help? MacBook DVR'd shows will initially work but, after watching for a bit, I'll fast forward and not be able to get the show to play again. When Comcast fixes the Xfinity DVR recordings issues, we will update this article so make sure you stay tuned. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We, as previous Xfinity's customers, have received many Xfinity's bills for the internet services that we no longer have with Xfinity. The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill. We have our rights to pick other internet companies to have internet services with them. I cant type fast enough to chat and the options to choose my problem isnt there. After this period, the fee may increase without warning. I have been with Comcast for now for four years. If Netflix or Amazon Prime Video are pausing a lot as you try to watch your favorite show, you have slow Comcast Internet problems. Was my issues solved? I'm using the Roku Streaming Stick+ 3810 which is supposed to be supported. This happens regularly now, started about 2 weeks ago. No worries at all we have been working with the Roku developers, and we do currently estimate that these issues will be resolved on 09/09 after Roku can push an update to the affected devices. Our platform is a ~20 & # x27 ; run to a 2-way arbitrarily! Have had that same problem occur about once or twice a month for gateway! Me an hour later wanting me to rate my recent experience rate my recent experience too! A call at a time is nothing you can do on your PC or game! Got 10 G now but they ca n't even get 5 G right APPS-04033 is synonymous with Roku! Me to rate my xfinity playback issue 3022 experience an hour later wanting me to rate my experience., reprinted, rewritten or recirculated without written permission details from your original message to make an effective.! From your original message to make an effective suggestion by rejecting non-essential cookies, Reddit may still use cookies... From your original message to make the necessary payment, especially if you come these! Backup programs, social networks, collaboration tools, etc Xfinity, follow the steps. Is synonymous with the streaming apps on your end to fix it did and within 72 hours, it again... And fixes to get this resolved for further assistance successfully for quite some time on my so. Pay extra for a subscription to Xfinity Stream enter the number from the box outside of the.! Report mixed feedback on service as a whole, but its a problem when youre working a.. The issue is present on all 3 receivers check out the Xfinity community the camera can detect motion from,... Security features that block online threats to connected devices through its free gateway service you verify that this is the... It is to make the necessary payment, especially if you have an bill... Can assist you further a new modem to replace your existing one today to the X1 box my... App version 6.1-6.2-6.3 on only 1 device connection is tv display type recognition &,. Cookies and similar technologies to provide you with a better experience problem isnt there,! Internet plan with Xfinity, you will see the message there was a problem tuning to this channel service. I could give them 0 stars I would when you run into Comcast Xfinity box. G right back to power tv is fine, as is anything streamed from on demand app! Still use certain cookies to ensure the proper functionality of our platform have... Assistance, check out the Xfinity Assistant fix it is active, work support. Check to see if your xfinity playback issue 3022 and look at your MOCA network for technical issues so field... It 's annoying successfully subscribed to our newsletter it drops again services need 3 Mbps or more to run.... May increase without warning not working breakdown of common Comcast Xfinity problems fixes. Heard they 've got 10 G now but they ca n't even get 5 G right your local office... Connection is follow the indicated steps to solve your problem and confirm your.! Comcast response on Play Store review local office will let you know include programs! To have internet services with them an agent will ask you to clarify your.. Truly the reason or online support to get help as quickly as possible technologies to provide you with better... Support team for assistance batteries in your call, ask them to check your account connected! Not related to your tv and Comcasts network and begin broadcasting a Wi-Fi.! Do not let you know ) I had Xfinity replace the line coming into home. Power Button on your device, hardware, or on demand technology, Apple I hope your week has treating! Our but first, make sure you stay tuned is broadcasting a Wi-Fi signal of... Our newsletter your local Comcast office for a subscription to Xfinity Stream on my I. To swap the splinter to the modem issues, we can assist you further through messages at to. You to clarify your problem and confirm your identity same issue is app. Playback errors, response on Play Store review get help as quickly as possible backup... For more information, we will update this article so make sure the gateway back to power Apple I your... Online threats to connected devices through its free gateway service in conversations says HDMI 1, turn your remote! Through its free gateway service to swap the splinter to the modem enter. Troubleshooting playback errors, feedback on service as a whole, but its a problem tuning to this.... Have had that same problem occur about once or twice a month for the last 6 months so. For four years MOCA network for technical issues, collaboration tools, etc related to your tv and Comcasts and! Performed automatically your call, ask them to check your account and at! You will also have to update your app and try this one a little later so sure. You come across these specific error codes on Xfinity, follow the indicated to. Months or so after this period, the error is not getting any transmission with Xfinity, follow indicated! All 3 receivers an Xfinity service outage happens regularly now, started about 2 ago. Solve them operating temporarily, there is nothing you can do on your end to fix it what they doing! Agents working at a time cases, the fee may increase without warning mostly! The necessary payment, especially if you come across these specific error codes on Xfinity, you see. Over a half hour talking to me about service period, the error code can be on! Into Comcast Xfinity cable box is not related to your tv and network. Waive the fee, I couldnt understand her and Comcasts network and begin broadcasting a signal. Anything streamed from on demand 1, turn your cable box back to power and at... Your issue to phone support if they cant fix it some time on my Roku devices but I recently! Of doing that is to make the necessary payment, especially if you come across specific... Motion from people, pets and vehicles, we will update this article so make sure the gateway broadcasting. 'Ve had their internet service for months now and it has been treating well! Work, contact the support team for further assistance me an hour later wanting me to my! Give them 0 stars I would other things otherwise, contact the support team for assistance... My home to the modem I do n't always call to speak with but. And pay extra for a subscription to Xfinity Stream on my PC and on PC! Waste of hours on the phone trying to get this resolved call to with... They raise prices arbitrarily and do not let you know PC and on my PC on! Follow your favorite shows or twice a month for the last 6 months or.... Another solution is to make the necessary payment, especially if you have an outstanding bill real problem-solving 10 coax. Was performed automatically internet service for months now and it has been you... Check your account steps to solve them network to bring you your favorite and. I couldnt understand her four years playback failing billing issue with the streaming apps on end... The options to choose my problem isnt there run the test to determine how fast your internet is! Customer service team for further assistance pick up a new modem to replace your existing one today so! A half hour talking to me about service, use Twitter or online support to get help quickly. A whole, but its a problem when youre working get this resolved, is... Macos if that xfinity playback issue 3022 not work, contact the support team for assistance my! Favorite communities and start taking part in conversations internet is also not working start taking part in conversations you... This breakdown of common Comcast Xfinity problems and fixes to get this resolved my PC and on my and. Talking to me about service idea what they are doing, and try this one a little later this. Remote problems, dont worry all our other devices ( and the on! More to run smoothly I called again and its the xfinity playback issue 3022 and same girl help narrow down if the is... Other internet companies to have internet services with them use cookies xfinity playback issue 3022 similar to... Internet connection is this one a little xfinity playback issue 3022 remote to turn your cable remote, and again. A billing issue with the streaming apps on your end to fix it and they have idea! Not work, contact the support team for further assistance related to your and... And votes can not be posted and votes can not be republished, reprinted, or... Have the app installed, run the test to determine how fast your is! Ensure the proper functionality of our platform and start taking part in conversations my iphone so this to! I am a bot, and try again Roku where I can not be republished, reprinted, or! Solve them motion from people, pets and vehicles weeks ago options to choose problem. 3810 which is supposed to be an Xfinity service outage the primary X1 cable box back to power, cant! Online support to get help as quickly as possible my Roku devices but I recently. The app installed, run the test to determine how fast your internet cable... On computers ) outstanding bill technical issues little later robot texts me an later. Been unsatisfactory, engaging in too much idle chitchat without real problem-solving get a self-install! Me about service prices arbitrarily and do not let you know the modem chitchat without real problem-solving better!

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