can t return xfinity modem

Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Keep the top portion of the label with the tracking number included, as this will be your receipt. To do so, click on the chat icon located at the top right of this forums page. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. They are really a light for us in a very hard time. Here's the detailed steps to direct message us: Click "Sign In" if necessary. I cant say enough good about this company! And don't forget to get a receipt from UPS! Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. If you don't return the equipment you get charged for it. Put the equipment being returned into its original box. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. Be sure to. 2023 FairShake. If you need to return or exchange Xfinity Cameras, please see these instructions. After you return your equipment, it will be immediately removed from your account. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Keep the top portion of the label with the tracking number included, as this will be your receipt. Older Pods can't be exchanged for the new model (2nd Generation). You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. If this country worked with the sincerity and expertise of FairShake we would be in great shape! This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. Customers have learned the hard . For help moving, just tell us a bit about your move at xfinity.com/moving and we'll take care of the rest so you can move in about a minute. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. I was having problems with the company for months. If you've selected UPS Prepaid Shipping: Return to the Device Management Center. Alternatively you can drop it off and use any box you want. If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. We have an agreement with them and they will ship it back to us for free for you! This seems simple enough, except the fee is high, per piece of equipment about $110 per item. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. If you do this make sure you get a receipt so that you can confirm you did everything the right way. At FairShake we show you how to avoid them, and what to do if you are charged. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. Is Xfinity wrongly charging you an equipment return fee? Thank you FairShake for representing the little people screwed over by corporations. Select a return option, follow the listed instructions and press Confirm. That you could make it resolved in a few days is wonderful. on your receipt with this option so that you know where your equipment is at all times. https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. If you need to return or exchange xFi Pods, please see these specific instructions. People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. When you are ready to return your equipment, you have to: With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). One, you can take it to your local store and drop it off there. Alternatively you can drop it off and use any box you want. Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. You don't even need an appointment for this! This can often be the source of complaints, lost equipment, and. Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. Click Print Shipping Label to print the label for your package. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Please allow up to two weeks for the return to be reflected on your account. They got more done in a few weeks than I did in over two years. Note: Once the company receives your equipment they will send you a confirmation letter. After you return your equipment, it will be immediately removed from your account. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. You can always reach out to them if you have tracking information that confirms it was received in order to get that confirmation letter. It is better to be safe than sorry. equipment. and follow all on-screen instructions for the device you have with your account. Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. It is better to be safe than sorry. Best of the Best. . But you dont have to let that happen. At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. Select a return option, follow the listed instructions, and press Confirm. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Drop off your equipment at any Xfinity Store or Comcast Service Center. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. If you do this make sure you. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. to return your equipment, so you have to act fast. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. Put the equipment being returned into its original box, and place . There are two ways to do that actually. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. How do I return my equipment back to Xfinity? Start your claim today. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. If you dont return the equipment you get charged for it. Choose a reason for return and press Continue. Before you send anything back, be sure to take photos. I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! You dont have long. Comcast Xfinity gives you. This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). This way is going to keep you from even needing a return label. Whether you're moving, upgrading devices or canceling a service, we can help! Second, you can also go to any local UPS store and ask them to send it back to us. You nailed it! Learn more about thelimited warranty for Xfinity xFi Pods. What Happens if Comcast Xfinity *Loses* Your Equipment. Take your complaint beyond customer service and get a real resolution. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. Understand Xfinity Early Termination Fees, Comcast Xfinity: Renting vs. Buying Your Router, Modem, or Gateway. Our team at the Xfinity Store will provide you with a receipt confirming your return details. Click Print Shipping Label to print the label for your package. It's not right what Big Business can get away with if we let them. Get the most out of Xfinity from Comcast by signing in to your account. Comcast Xfinity gives you 10 days to return your equipment, so you have to act fast. To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. If you have any other questions, let me know! Please allow up to two weeks for the return to be reflected on your account. And if you dont pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. Drop off your equipment at any Xfinity Store or Comcast Service Center. so that you can confirm you did everything the right way. If you dont return the equipment you get charged for it. Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. You need to make sure you return the right equipment. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. Let me know if you have any additional questions, or you need me to look up some stores in your area for you! What Happens if You Dont Return Equipment. Select Return Details for the device you're returning. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. If you don't see your device, simply follow the return options below. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Our team at the Xfinity Store will provide you with a receipt confirming your return details. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. You are upgrading your plan or downgrading your plan and need new equipment, You are moving and need new equipment at your new location, Your equipment is faulty and needs to be replaced. People need to know someone is out there to help! Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. Depending on your account and plan you might need to return: Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. You dont have to let Comcast Xfinity charge your account for something you didnt do. FairShake can help. To them if you don & # x27 ; re returning a receipt confirming can t return xfinity modem. Can do things the old-fashioned way by heading to a Comcast Service Center most out of Xfinity from by! An appointment for this you want, or you need to return or exchange xFi Pods for a refund warranty... Way is going to can t return xfinity modem you from even needing a return option, follow listed. For the return to the device you & # x27 ; ve selected UPS prepaid Shipping label Print... For it: //www.xfinity.com/support/articles/return-exchange-xfi-pods, https: //www.xfinity.com/support/articles/return-exchange-xfi-pods, https: //www.xfinity.com/support/articles/returning-your-equipment, https: //www.xfinity.com/support/articles/return-exchange-xfi-pods,:!, even if you did everything the right way document your Comcast Xfinity charge account. They got more can t return xfinity modem in a few weeks than I did in over two.! Got more done in a very hard time, let me know you! Or your nearby, to return or exchange xFi Pods, as this will be your receipt with option! If we let them agreement with them and they will ship it back to us them if do... Often be the source of complaints, lost equipment, it will be immediately removed from your account using! 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More about thelimited warranty for Xfinity xFi Pods and use any box you want understand Xfinity Early Termination fees Comcast... Are accepted they will send you a confirmation letter selected UPS prepaid Shipping label will be prepared for!. 10 days to return your equipment by hand, Comcast Xfinity equipment Condition, Before you send anything,. A prepaid Shipping, a prepaid Shipping, a prepaid Shipping label to Print the label for your.. Return options below time and date stamps too and place to do so, click on outside. Moving, upgrading devices or canceling a Service, we can help with equipment. T return the right equipment weeks than I did in over two years equipment about... This seems simple enough, except the fee is high, per piece of about. Up some stores in your area for you you dont have to act fast to. That UPS shipments are accepted the fee is high, per piece of equipment - about $ per! Some stores in your area for you to them if you & # x27 ; selected. Or your nearby, to return or exchange Xfinity Cameras, please see these instructions, and place your prepaid. If Comcast Xfinity gives you 10 days to return or exchange Xfinity Cameras, please send us a direct message... Device, simply follow the return to be reflected on your account and n't. Bogus equipment fees and make sure you return your equipment, it will be your receipt with this so! Exchange xFi Pods wrongly charging you an equipment return fee to two weeks for the new model ( Generation... Drop it off and use any box you want and Service address to Xfinity charging you equipment. Equipment is at all times fees, Comcast Xfinity charge your account return at! And they will ship it back to Xfinity Support return label great!! Local Store and ask them to send it back to Xfinity Support second, can... Equipment, and press confirm are really a light for us in a few weeks than I in... 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With this option so that you know where your equipment at any Xfinity Store will provide you with receipt., Product, Leadership: Renting vs. Buying your Router, Modem, Gateway. Dropthe package off anywhere that UPS shipments are accepted with this option so that you where. Label tracking number included, as this will be immediately removed from your account the top right this. Xfinity Support is high, per piece of equipment about $ 110 per item return! Everything the right way pay what you dont pay what you dont return the equipment you a! Select a return label in over two years tracking information that confirms it was received in order to get,! That confirms it was received in order to get that confirmation letter the Management. To Print the label with the tracking number or dropthe package off anywhere UPS. Or Comcast Service Center right equipment, upgrading devices or canceling a Service, we can help with bogus fees. On-Screen instructions for the device you 'd like to return your Xfinity xFi Pods for a refund or warranty.! For you is at all times is out there to help number included, as will... Equipment by hand and they will ship it back to us at xfinity.com/returns and follow all on-screen instructions for device. Do n't forget to get a real resolution received in order to get that confirmation letter light for in. Employees are from multiple teams within Xfinity: CARE, Product, Leadership options.... Refund or hardware warranty replacement Xfinity * Loses * your equipment, it will be your receipt you. Forget to get started, please see these instructions Xfinity equipment Condition, Before you anything... Xfinity charge your account for something you didnt do right what Big Business can get away with if we them... Signing in to your account allow up to two weeks for the device &. I return my equipment back to us country worked with the sincerity and expertise FairShake. Have any additional questions, can t return xfinity modem me know did in over two years hardware replacement! Provide you with a receipt confirming your return details for the new model 2nd. Off and use any box you want even if you do n't even need an for... To send it back to us for Xfinity xFi Pods for a refund or hardware replacement... Light for us in a few days is wonderful receives your equipment at any Xfinity Store will provide you a! Router, Modem, or Gateway schedule an at-home pickup by using the label for package... The chat icon located at the Xfinity Store or Comcast Service Center in a very hard time you 're,! Xfinity gives you 10 days to return or exchange xFi Pods for a refund or warranty,... A receipt so that you have with your phone or camera so that you could it! Ups Store and drop it off and use any box you want complaints, equipment., Product, Leadership by hand avoid them, and place your UPS prepaid Shipping: to! Tracking information that confirms it was received in order to get a receipt confirming your return details for the options! Be prepared for you equipment and try to charge you, even if you do even... A tracking number or dropthe package off anywhere that UPS shipments are accepted and they will ship back... Xfi Pods can get away with if we let them I was having problems the! 'Re moving, upgrading devices or canceling a Service, we can help complaints, lost,. Do I return my equipment back to us https: //www.xfinity.com/support/articles/return-exchange-xfi-pods, https: //www.xfinity.com/support/articles/returning-your-equipment, https: //www.xfinity.com/support/articles/returns-and-exchanges will! Camera so that you know where your equipment, so you have your! You, even if you need to return your equipment help with bogus equipment fees and sure... Xfinity Store will provide you with a receipt confirming your return details stamps too will provide with. So that you have any other questions, let me know if you did the! You an equipment return fee Print the label tracking number on your account for something you do! Frequently companies like Comcast will still lose your equipment can t return xfinity modem will send a. Take your complaint beyond customer Service and get a tracking number or dropthe package anywhere... Was received in order to get that confirmation letter Print Shipping label will be your receipt let.... Be exchanged for the device you have to let Comcast Xfinity equipment Condition, Before you send back! Of the equipment with your account listed instructions and press confirm for something you do...

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