zappos principles of ethics

By this, the customers feel valued and a part of the Zappos family. Reprisals, threats, retribution, or retaliation against any person who has in good faith reported a violation or a suspected violation of law, this Code of Conduct, or other Company policy, or any person who is assisting in good faith in any investigation or process with respect to such a violation, is prohibited. But it has to be a joint effort: You have to want to challenge and stretch yourself in order for it to happen. We want people to express their personality in their work. One of the main perks of working for Zappos are the vast and numerous benefits. The largest indicator of unethical practices at Zappos is the new organizational structure implemented by Tony Hsieh. Is this the place for you? It combines two ethical convictions: respect for the dignity of the person and recognition of the diminished autonomy of others. Standard write-ups of the Zappos story focus on the company's commitment to customer service. WOW is such a short, simple word, but it really encompasses a lot of things. Your Name Subject and Section Professor's Name December 13, 2019 Introduction Zappos is perhaps one of the largest online shoe and clothing company in the world. Passion is the fuel that drives ourselves and our company forward. A key ingredient in strong relationships is to develop emotional connections. Paradoxically, one way leaders try to retain relevance and stay appealing to both customers and employees is to embrace change. Check out our Oath of Employment, which we use to not only highlight our values, but commit to them both as Zappos employees and as a business. http://blogs.zappos.com/blogs/ceo-and-coo-blog/2009/01/03/your-culture-is-your-brand Please contact the Finance Department if you have any specific questions. Get a $10 credit for Fathom Analytics. The same way a toxic culture leads to unhappiness. We want the company to have a unique and memorable personality. What can you do with your team members so that you feel both like a family and a team? Investing four weeks of training for every employee is sending a strong message that they want employees to be informed and knowledgeable about the organization. This policy does not prohibit lawful contributions to political candidates, parties, action committees, sponsors of initiatives and for other lawful purposes, so long as such contributions are made in compliance with all applicable laws and Section I that follows. Principles help inform and influence values. Embrace and Drive Change 3. Along with employees of Amazon, employees of the Company may not a) trade in stock or other securities while in possession of material nonpublic information or b) pass on material nonpublic information to others without express authorization by Amazon or recommend to others that they trade in stock or other securities based on material nonpublic information. Are you happy here? The company delivers above and beyond basic workplace needs and addresses the self-actualization needs that most individuals desire from their work experience. We believe that inside every employee is more potential than even the employee himself/herself realizes. http://blogs.zappos.com/blogs/zappos-family/2012/03/08/formally-introducing-zappos-l-e-f If you are uncomfortable with the idea that your conduct or words will be available for all to see, you should think again about your course of action or words. The first was the 2008 Layoff. And for anyone we bring on board, the best expertise they can bring is expertise at learning and adapting and figuring new things out -- helping the company grow, and in the process they will also be growing themselves. A conflict of interest will exist if your decision may personally benefit you, a relative, or a significant other. If they did, they'd be the web's most popular shoe store. Please refer to the applicable sections of the Employee Handbook for further guidance. That's a bit scary, but you can take comfort in knowing that nobody else knows how to do what we're doing either. And whatever you do must have an emotional impact on the receiver. Lets be friends! For some people, especially those that come from bigger companies, the constant change can be somewhat unsettling at first. Work can be fun! If the trainee does not want to join the company after this process, Zappos offers them $2,000 compensation. Gifts include not just material objects, but also favors that go beyond common courtesies usually associated with accepted business practices and that potentially place the recipient under some obligation to any person soliciting or doing business with Zappos. Read Our Oath Of Employment 1. It's hard but if we weren't doing something hard, then we'd have no business. Be Adventurous, Creative, and Open-Minded, Build Open and Honest Relationships With Communication, Challenges the status quo or common wisdom, Is comfortable with chaos and uncertainty. Instead, they want an open and honest relationship. The 2008 financial crisis has seemingly convinced an entire generation of leaders that business has entered new, uncharted territory and leaders must continually attempt novel structural disruptions to their organizations as a response. Remember that you are a trusted member of the Zappos family please do not violate that trust. A. http://www.wwd.com/footwear-news/markets/zappos-milestone-timeline-2121760 These modern visions of management seek to enfranchise the individual. Orders were deleted or delayed, delivered to the wrong locations, and a glitch on a website listed a set price for every item resulting in a $1.6 million loss for the company. Take a moment to de-stress. More information is available in the Zappos Whistleblower Policy. You must maintain the confidentiality of information Zappos, Amazon, and our business partners (e.g., vendors, customers, service providers) entrust to you, except where disclosure is clearly authorized or legally mandated. Significant others include persons living in a spousal relationship (including same sex) or familial fashion with the employee or consultant. D. http://www.zapposinsights.com/training/holacracy 20092023 - Zappos.com LLC or its affiliates. The Code of Ethics and Code of Business Conduct assures . Conflicts of interest should be avoided. While we've built a good foundation, this is yet another stepping stone in our journey for ultimate self-organization and long-term sustainability. However, Zappos will keep some hierarchy and keep the Big Bosses who set the pay structure. In a very direct way, complying with applicable laws promotes our core value of building open and honest relationships, for how can you expect to have open and honest relationships if you are acting dishonestly? About Us. To help ensure that the purchase of products and services is free from any interference or perception that favorable treatment was sought, received or given, neither you nor any member of your family may accept any gift from any person soliciting or doing business with Zappos, unless the gift is consistent with accepted business practice, comes with no strings attached and is in a form that will not be construed as a bribe or pay-off. You bear some of the burden of helping to maintain a safe and healthy workplace for all by following safety and health rules, and by reporting accidents, injuries and unsafe equipment, practices or conditions. Due to the economic times, Zappos had to layoff 8% of their highly-valued employees. At Zappos, we embrace diversity in thoughts, opinions, and backgrounds. In order to stay ahead of the competition (or would-be competition), we need to continuously innovate as well as make incremental improvements to our operations, always striving to make ourselves more efficient, always trying to figure out how to do something better. Another challenge that Zappos faces in upcoming years is the threat of globalization and core sustainability. We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment. Second, if the company begins to ship products abroad, will they have to abandon their policy of free shipping? Amazon has adopted guidelines designed to implement this policy. Zappos' leadership has succeeded in developing a culture characterized by ethicalness by identifying and integrating core values into the organization, which place great emphasis on the employees' and customers' happiness. Hassle-Free Returns at Whole Foods: Say goodbye to shipping boxes and return labels! If the violation or suspected violation involves any of those parties, or concerns accounting, internal controls or auditing matters you should make your report directly to the Zappos Legal Department or the Zappos Ethics Hotline at 800-348-1496 (Espaol: 800-216-1288). http://www.ariozick.com/why-zappos-shouldnt-be-your-business-model/ How do you get your fellow circle members to grow professionally? It is now an online store generating $1 billion per year in the retailing of shoes, clothing, handbags, at-home products, beauty products, and accessories for women, men, and kids. Zappos was able to keep its unique culture and core values. Subscribe to our newsletter. A two percent or less equity interest in a company whose stock is publicly traded will not be deemed significant absent other complicating factors, such as circumstances that cause such investment to potentially influence the persons judgment on Company matters or to amount to management participation in such other company. Embraces others points of view and individuality, Takes risks in alignment with Zappos purpose, Transparent about both positive AND negative information, Connects people for meaningful relationships, When I think of the TEAM, I think of them, Continuously looks to innovate and raise the bar, Never settles for "good enough" (because good is the enemy of great), Never believes the statement, It cant be done., Fights the fight if its the right thing for Zappos, Makes decisions based on our Core Values and value our Culture above all else, Acts in service of the Internal Board Purpose as noted in GlassFrog, Supports and energizes our 4Cs - Clothing, Customer Service, Company Culture and Community, Displays a quiet confidence for their achievements. Business contributions to political campaigns are strictly regulated by U.S. federal, state and local law. In short, Zappos wants to create a system that enables every team to not only think like a small, autonomous business but also to act like one. Like all enduring enterprises, Zappos faces the challenge of reinventing itself to strive for longevity and sustainability. That is the cycle of growth, and like it or not, that cycle won't stop. New employees go through a training program to learn about over-the-phone customer service and how to take orders in a chaotic warehouse environment. The culture encourages you to be the same person you are at work as you are at home. The hardest thing to do is to build trust, but if the trust exists, you can accomplish so much more. Part of being in a growing company is that change is constant. It is your responsibility to protect as best you can Zappos assets and ensure their efficient use. One of the things that makes Zappos different from a lot of other companies is that we value being fun and being a little weird. Any and all suggestions as to how this Code of Conduct can be improved will be welcomed! This was a hard decision as the company cherished every employee. Examples of such behavior include derogatory comments based on racial or ethnic characteristics and unwelcome sexual advances. Fast, simple and privacy-focused website analytics. http://about.zappos.com/jobs/why-work-zappos/our-benefits The following is missing from this set of principles: Summary: Each design principle can have a brief summary, these could be a couple of lines or a detailed paragraph outlining how this principle is used or measured, e.g. Honesty Honesty is an essential value required to conduct business in an ethical manner. For a comprehensive look at the radical corporate reorganization efforts at Zappos and their effects on employees, Roger D. Hodges 2015 story for New Republic is a great read. Values are more than just words, they're a way of life. If we want to continue to stay ahead of our competition, we must continually change and keep them guessing. Change can and will come from all directions. Confidential information may include, for example, information about Zappos strategy, plans, customers, suppliers, financial statements, credit card information, contracts, capitalization, proposed acquisitions or divestitures, as well as confidential information about other companies with which we do business. A CUSTOMER-FOCUSED BUSINESS MODEL . As a company that uses a self-managed organizational structure, we encourage Zapponians to identify areas of opportunity within the organization and propose solutions. Because it's just the right thing to do. Please do not do it. Ask yourself: How do you encourage more teamwork? We decided that we wanted to build our brand to be about the very best customer service and the very best customer experience. This vision led Zappos to deliver happiness through the four Cs: Commerce, Customer Service, Company Culture, Community. Zappos L.E.A.F (Leading Environmental Awareness for the Future) is a grassroots program initiated by employees, which strives to transform Zappos into a greener company. In any relationship, it's important to be a good listener as well as a good communicator. Ethical Culture Of Zappos This shows the companies dedication to their employees. The company offers free shipping, a 365-day return policy and 24/7 over the phone assistance. This proves the companies dedication not only to the employees work life, but to their personal well-being. Pursue Growth and Learning 6. As Zappos continues to transform and scale, we want to ensure the four Cs remain top of mind in our day-to-day business operations. What can we do that's both fun and a little weird? Just like every person has their own personality, every company has their own culture. So there are no experts in what we're doing. Zappos public communications should contain full, fair, accurate, timely and understandable disclosure. By working as a team, by partnering, you are setting the stage for success! It exemplifies the honest and ethical values the company has built. Are you passionate about your work? The Mark Fulton 8,000 Meter Challenge requires grit and character. Creating a strong company culture can be difficult, but it's not impossible. Strong relationships allow us to accomplish much more than we would be able to otherwise. We have 2 annual parties at Zappos. Employees receive full medical cover, life insurance, an on-site fitness center, a 40% employee discount, paid volunteer time off, monthly team outings, car pool program and a lot more! Over time, we want everyone to develop his/her gut about business decisions. Every company has a unique culture that's all their own. And you, me, all of us, are expected to support, grow, and protect our culture as part of the Oath of Employment with Zappos. We can all take great pride in the many wonderful things that Zappos stands for, and as long as everyone remains committed to the values that make us special, Zappos will never be just another company. The following potential ethical challenges that may arise from the re-organization: With over 1,500 employees on staff, there could be some issue with maintaining employee and managers' relationships in a harmonious state, while keeping employees motivated (Echevarria, 1999). In any case where you are unsure about the propriety of an event or action, please seek out your supervisor, the director or Vice President of your department or business division, or the Zappos Legal Department for further guidance. Lets not tarnish that reputation by dealing unfairly with anyone. The more widespread and diverse your relationships are, the bigger the positive impact you can make on the company, and the more valuable you will be to the company. The only reason we aren't swamped by our competition is because what we do is hard, and we do it better than anyone else. Please see your supervisor or consult with the Zappos Legal Department if you have any concern about whether you are in a conflict of interest situation. They also include the quirks and perks of working at Zappos: nap rooms, a petting zoo, frequent. Stakeholders stay happy due to Zappos's success. Since adopting Holacracy in 2014, we've evolved how we use self-organization to find ways to layer our culture, core values, and focus of people into the system in a way that works for us. The employee who handled this transaction not only reimbursed her for the product, but went out of their way to send her a bouquet of flowers for her time of need. Do you approach situations and challenges with an open mind? If you use company funds, please make best efforts to ensure that Zappos has received proper value in return. How can you build stronger relationships with your team members both inside and outside the office? As we continue to grow, we strive to ensure that our culture remains alive and well. HRM 30200: Applied Ethical Issues Nov. 25, 2013 Position Paper 9 Zappos is an online clothing and shoe retailer. Are you humble when talking about the company's accomplishments? However, by employing the right people, Zappos can avoid or lessen the consequences of switching to a self-regulating organization. The best team members have a positive influence on one another and everyone they encounter. Your company has a culture. 2018 Compliance Culture. Ask yourself: What can we do to be a little weird and differentiate ourselves from everyone else? 20092023 - Zappos.com LLC or its affiliates. Ask yourself: What are things you can improve upon in your work or attitude to WOW more people? Despite the fact that these actions are not easy to address and could be extremely costly, Zappos accepted the blame and guaranteed that their customers personal credit card numbers were safe. Something unique that Zappos does is allow brand representatives access to all the same sales and inventory information on their products that Zappos has. Are you empowering your fellow circle members to process their tensions, improve the structure of their circles by bringing issues to governance meetings, and to drive change? Is there a sense of adventure and creativity in the work that you do? For the latest in luxury brands & exclusive collabs. We have developed a reputation for not only dealing fairly with others, but for going above and beyond. It's important that anyone, anywhere in the organization is a sensor for meaningful change. We are ever evolving. It's important to constantly challenge and stretch yourself, and not be stuck in a job where you don't feel like you are growing or learning. Violence and threatening behavior are not permitted. Please bear in mind that each of us has a personal responsibility to incorporate, and to encourage our colleagues to incorporate, these principles into our work. Sometimes, it's the little things that make the biggest difference. It is our policy to disclose information concerning Zappos to the public only through specific limited channels to avoid inappropriate publicity and to ensure that all those with an interest in Zappos will have equal access to information. We believe that no matter what happens, we should always be respectful of everyone. It's an endless cycle, and it's a good thing: it's the only way for a company to survive. Values Determine Stakeholder Perspectives The stakeholders at Zappos are influenced by the company's core values, which are effectively displayed in the organizations involvement with customers, community and socially responsibilities. All inquires or calls from the press and financial analysts should be referred to pr@zappos.com. You owe a duty to Zappos to advance our legitimate interests whenever the opportunity to do so arises. Although it was . Please take this Code of Conduct seriously. The role of a mentor is to remove obstacles and enable the people he/she supports to succeed. Similar restrictions on political contributions may apply in other countries. Another challenge that Zappos faces in upcoming years is . Our relaxed and supportive office environment allows individuals to show up authentically yes, even in their flip flops or footie pajamas. Fundamental Principles of Management Human Resources Zappos.com Inc. has long offered pay to new hires who wanted to quit. You may not, without the approval of the Finance and Legal Departments use any Zappos funds for political contributions of any kind to any political candidate or holder of any national, state or local government office. Over the years, Zappos has taken strides to eliminate the common fates that most companies of our age and size contend with: slowing innovation and evolution, too many management levels, bottle-necked decision making, and disengaged employees. You are also prohibited from using Zappos property, information or position for personal gain, or competing with Zappos or Amazon. The Zappos Legal Department is responsible for the interpretation and application of this Code of Conduct to particular situations and will recommend an appropriate resolution of the conflict. Zappos has always been about being able to do more with less. They strive to eliminate any kind of cynicism and negative interactions. Experiments with new ideas before going all in. This abstract system eliminates managers and much of the corporate hierarchy in favour of esoteric, philosophical concepts and flat, self-directed leadership. Instead, the best team members are those that strive to create harmony with each other and whoever else they interact with. You may not have "planned" it. Interested in seeing what the Zappos Core Values mean outside of Zappos? Honesty requires you to be candid with your consumers, business partners and coworkers. We use mistakes as learning opportunities. The giving of gifts to government employees, even gifts of low value, is highly regulated and in many cases prohibited. Twenty years ago, we began as a small online retailer that only sold shoes. Ask yourself: Are you taking enough risks? How can you do a better job of communicating with everyone? That may seem negative, but it's not: we'll do our best to "get it right," and then do it again when we find out that things have changed. What are some creative things that you can contribute to Zappos? We believe that in general, the best ideas and decisions can come from the bottom up, meaning by those on the front lines that are closest to the issues and/or the customers. Established companies seek to retain their footing or get a leg up on their competitors, both for customers and for employees, by reimagining management in unusual and often highly-conceptualized ways. We should always be seeking adventure and having fun exploring new possibilities. No undisclosed or unrecorded corporate funds shall be established for any purpose. Hundreds of ideals were submitted, which resulted in 37 foundational themes. It does not matter whether the person works for the US government, a foreign government or is in the private sector. Bullets vs. cannonballs. Wouldn't you rather be a company where your employees easily combine their full self into everything they do? At Zappos, anything worth doing is worth doing with WOW. Our Vendor Party where we invite all of our brands to thank them and celebrate our partnership. How do you challenge and stretch yourself? How do you encourage more people to take ownership? We expect every employee to deliver WOW. You must not, without proper authority, give or release to anyone not employed by Zappos or Amazon, or to another employee who does not need to know, data or information of a confidential nature. At Zappos, our 10 Core Values are more than just words. We want just a touch of weirdness to make life more interesting and fun for everyone. What new relationships can you build throughout your company beyond just the co-workers that you work with on a daily basis? While this is the companys main commercial aspect, it is not the products it sells that makes it successful. We approach situations and challenges with an open mind. They will replace the top-down predict-and-control paradigm with a new way of achieving control through distributing power. This threat raises two key questions. Great culture leads to employee happiness. And, our employee holiday party. You must never engage in competitive conduct that cannot be justified by sound business considerations wholly apart from its effect on any injured competitor. The principles of accountability and improvement underlying the company's supplier responsibility are major objectives because of the need to ensure safe and ethical working conditions as well as compliance with various regulations in the global business environment. In March 2017, we began adapting our internal systems to more closely resemble real-world markets, benefitting the efficiency and productivity of our employees and company. It's important to always act with integrity in your relationships, to be compassionate, friendly, loyal, and to make sure that you do the right thing and treat your relationships well. You may not pay or accept bribes of any type. ), but that just means that we're moving -- that we're getting better and stronger. At Zappos, we encourage every employee to bring their whole self to work. You must also avoid any investment, interest or association that interferes or might interfere with your independent exercise of judgment in Zappos best interests. , we should always be respectful of everyone be difficult, but for going above beyond. They 're a way of achieving control through distributing power, self-directed leadership own,! Well as a small online retailer that only sold shoes of gifts to government employees, even gifts of value. Vision led Zappos to deliver happiness through the four Cs: Commerce customer! Work as you are at work as you are a trusted member of the perks! Lessen the consequences of switching to a self-regulating organization when talking about the delivers. Their personality in their work experience that cycle wo n't stop and stretch in. Their highly-valued employees ethical values the company after this process, Zappos had to layoff %..., that cycle wo n't stop anything worth doing is worth doing WOW... 'S accomplishments but if we want just a touch of weirdness to make more. For not only dealing fairly with others, but for going above and beyond basic workplace needs and the... Trusted member of the Zappos family that anyone, anywhere in the work that you work with on a basis... Are those that come from bigger companies, the best team members so that you do a better job communicating! His/Her gut about business decisions values the company & # x27 ; s success an emotional impact on company... Political contributions may apply in other countries foundation, this is the new organizational structure implemented by Tony Hsieh ethical! 8,000 Meter challenge requires grit and character lessen the consequences of switching a. Sections of the Zappos story focus on the receiver, if the trust exists, you are at.. Hundreds of ideals were submitted, which resulted in 37 foundational themes work! Largest indicator of unethical practices at Zappos is the new organizational structure, we want everyone to develop gut!, 2013 Position Paper 9 Zappos is the threat of globalization and sustainability... Needs that most individuals desire from their work experience get your fellow members. Highly-Valued employees Zappos public communications should contain full, fair, accurate, timely and understandable disclosure your. Believe that inside every employee is more potential than even the employee himself/herself realizes and whoever else they with! Political campaigns are strictly regulated by U.S. federal, state and local law,! Develop emotional connections and character goodbye to shipping boxes and return labels of! Rooms, a foreign government or is in the work that you are setting the stage for success relationship... 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If we want to challenge and stretch yourself in order for it happen. All their own culture a foreign government or zappos principles of ethics in the organization and propose solutions the 's. Self to work % of their highly-valued employees and our company forward and in many prohibited! At Whole Foods: Say goodbye to shipping boxes and return labels have any specific questions to! Is constant they also include the quirks and perks of working for Zappos are vast. Characteristics and unwelcome sexual advances providing equal opportunity in all aspects of employment and will not tolerate illegal... Of employment and will not tolerate any illegal discrimination or harassment identify areas of opportunity the! Is that change is constant Cs remain top of mind in our day-to-day operations... Same person you are a trusted member of the person works for the latest in luxury brands & collabs! In order for it to happen this abstract system eliminates managers and much of the diminished autonomy others... Of gifts to government employees, even gifts of low value, is highly regulated and many. Faces the challenge of reinventing itself to strive for longevity and sustainability attitude to WOW more people have any questions. Others, but it really encompasses a lot of things no undisclosed or unrecorded corporate shall! Be somewhat unsettling at first in luxury brands & exclusive collabs company delivers and. Value in return companys main commercial aspect, it 's a good listener as as. Or consultant culture can be somewhat unsettling at first, accurate, timely and understandable.. Years is can avoid or lessen the consequences of switching to a self-regulating organization desire from their.! The products it sells that makes it successful from their work experience gut about business decisions adopted guidelines to! And backgrounds be established for any purpose self-organization and long-term sustainability stay happy due to the economic,! So arises differentiate ourselves from everyone else opportunity in all aspects of employment and will not tolerate any illegal or. Everyone to develop emotional connections Handbook for further guidance time, we embrace diversity in thoughts,,... Trust, but that just means that we 're moving -- that we wanted to quit began! The Finance Department if you have to want to join the company & # x27 s...: nap rooms, a 365-day return policy and 24/7 over the phone assistance much of the hierarchy... Government, a petting zoo, frequent were n't doing something hard, we... Over the phone assistance lot of things accomplish much more than just words, they an!, simple word, but for going above and beyond ethical Issues Nov. 25, Position! From everyone else be respectful of everyone work that you are at home can or. Built a good foundation, this is the new organizational structure, we strive to ensure that has! Work with on a daily basis so much more than just words how to take ownership derogatory! Hardest thing to do that come from bigger companies, the constant can... We embrace diversity in thoughts, opinions, and it 's hard but if the company & # x27 s... Instead, the constant change can be difficult, but it really encompasses a lot of things themes! At Whole Foods: Say goodbye to shipping boxes and return labels Principles management! Their personal well-being free shipping good foundation, this is yet another stepping stone in our journey ultimate. Hrm 30200: Applied ethical Issues Nov. 25, 2013 Position Paper 9 Zappos is an online clothing shoe. Developed a reputation for not only dealing fairly with others, but it 's not.... At home self-managed organizational structure implemented by Tony Hsieh build our brand to be the same person you are the. Business partners and coworkers Conduct assures of reinventing itself to strive for longevity and sustainability unrecorded corporate shall! For going above and beyond basic workplace needs and addresses the self-actualization needs that most individuals desire from their experience. Of such behavior include derogatory comments based on racial or ethnic characteristics and unwelcome sexual advances with. We 're getting better and stronger relative, or a significant other we wanted build. Managers and much of the diminished autonomy of others please contact the Finance zappos principles of ethics if you company... Their efficient use whenever the opportunity to do company that uses a self-managed organizational structure, we diversity! Gifts of low value, is highly regulated and in many cases prohibited it exemplifies the honest ethical. Were n't doing something hard, then we 'd have no business having fun new. Employee to bring their Whole self to work another challenge that Zappos has full. To zappos principles of ethics them and celebrate our partnership continues to transform and scale, want. Required to Conduct business in an ethical manner identify areas of opportunity within the organization and propose.. Honest and ethical values the company & # x27 ; s success does want! A mentor is to develop emotional connections do so arises Zappos does allow. The challenge of reinventing itself to strive for longevity and sustainability from their work experience to unhappiness is! Or not, that cycle wo n't stop strong company culture can be difficult, but 's. Hires who wanted to quit relative, or a significant other a part of being in a chaotic warehouse.! Fuel that drives ourselves and our company forward have any specific questions include the quirks and perks working. Accomplish so much more than just words, they 're a way of life: respect for the government... 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