ticketek refund complaint

How to request a refund: For all tickets, email nzcrefunds@ticketek.co.nz with full ticket transaction and contact details. Use our tool to help you. 9am - 8pm Mon - Sat, 9am - 5pm Sun (AEDT) What a disgrace!! Any temporary relocation for work must be for a period of at least 3 months. attach a copy of any supporting relevant documentation, such as a receipt or invoice. Adverse weather with no Government Agency warnings not to travel. Delays or cancellation caused by events beyond a promoters or ticket agents control, eg earthquake, are also excused from liability under the CGA. I can not believe in this day and age HOW BAD this company is. We focus on issues that can result . I paid the additional cost in checkout for refundable tickets. Enclosed: Copy of the receipt for television cabinet. While disappointing, this is unlikely to break consumer law if the tickets were genuinely made available for sale. "It took them 19 days to respond to say, 'You will be given a refund in 30 days' and we are still waiting on our refund," she said. For more information and tips on how to do this, view Resolve your problem or complaint. That way theyre clearly aware of the problem, what you want, and you have a record of your contact. - A Ticketek spokesman said they apologised for the inconvenience caused to anyone who had waited longer than 20 business days for their refund. But this won't apply if the postponement was allowed for, eg if it's an outdoor event held over to the advertised rain day. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Attendance at business meetings and business travel. Lilly Travers said she bought three tickets at $200 each to see Styles perform. Here are 8 tips for writing great reviews. The phone robot just lists your online . Ticketek welcomes the opportunity to discuss this matter further If you paid by credit card, you can also check with your bank about chargeback options. Ticketek continues to be there to support fans and the live event industry in getting back to enjoying the magic of live entertainment. They need a better system and more staff it seems. Consumers may also have other rights under common law, contract or state legislation. Please provide further information to assist us to locate the tickets you wish to have refunded, for example, transaction details or a copy of the confirmation email / event tickets. (Pic by Jackie Jet). I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Without doubt the worst and most useless "service" of any company anywhere in the world. Should have a zero star rating available. If I could give ticketek a 0 I would!!! While businesses are free to set their own prices, there has been some public concern about price increases on goods and services at this time. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Buying event tickets(external link) Commerce Commission. Ms Sporne provided Ticketek with screenshots and bank statements for her purchase but had to wait more than a month for a refund. You can post or email the complaint letter to the business. They've contacted me back saying there's absolutely no record of me ever purchasing any tickets," Ms Travers said. It's about $1500 and I have no idea what to do next. She was diagnosed with leukaemia the day before her mother's funeral in February and has since been told she has rectal cancer. Kellie Davison is a Harry Styles superfan. This fee is not included in refunds for Rescheduled or . Your credit or debit card could be charged in a different currency. We accept reports where people consider a business is doing something they shouldnt do. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Then they refused to refund my money! "Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. Heya, I got tickets to a concert from ticketek that got cancelled of covid. Voluntary relocation or where you are changing employer for a new role. "I have email proof, I have bank statements, I have ways of proving that I have purchased these tickets.". Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Think twice before buying from Viagogo. Some ticket resale sites can look similar to official ticket sites. It has been over a week now since I sent an email through your customer care email address, also with the Theatre Royal contacting you on my behalf. Another cancelled concert tour from 90s rock powerhouse Faith No More is also attracting a multitude of complaints. Accessible Seating She desperately wants her money back after waiting five months. Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, Next steps if a business wont fix the problem, information for small business focus area. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. EmailSpecialist.Team@abc.net.au. Often a phone call or visit can fix the issue. "Ticketek sells 30 million tickets a year. Promoters and venues also have conditions of entry. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. If the promoters, ticket sellers or event organiser is in business, the Fair Trading Act will also apply, and enable you to obtain a similar remedy for any misleading conduct. If you are not happy with your event ticket, eg they are not the seats you thought you booked, you can: You may not have the same rights if you bought from an individual reseller. "Even when I log in to MyTicketek [online portal], as soon as you log in it has my tickets for the Backstreet Boys.". Like. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. The company also said 90% of fans were automatically refunded within 10 days of cancellations, with nearly 100% within 20 business days, but sometimes issues such as credit card details changing made for a more complex refund process. Full terms and conditions can be viewed here. For example, the terms and conditions could provide that the event organiser can change a performer line up in a festival. "It was devastating because we'd waited two years and then just got told now he's not coming after all," Ms Sporne said. Immediate household persons living together at the same permanent address. To help us assist you more efficiently please fill out the forms in full, with all known information of your booking including; Customer ID, Order ID, Event Name & Date, as well as this we ask to contact us on the email address linked to your Ticketek account. However, a consumer is not entitled to a remedy under the consumer law if the cancellation or change is due to: In these situations, the remedies consumers are entitled to will depend on the terms and conditions of their ticket. What to do?? Absolutely appealing customer service!!!!! waiting in queues and dont even have a single ticket to show for it!! Check our FAQs: http://bit.ly/2hMmgAy Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Complaint forms all elicit the same lame form letter. A doctor cannot be You or a member of Your family. So thanks very much! An email from the Booking agent confirming they are unable to replace/re-issue the tickets. For privacy reasons, we can only process a refund if requested by the Ticketek account holder. When can I expect some contact and attendance to my issue, Ref 1976165. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. I would like to have this problem fixed quickly please. Fire A report from the fire service and/or police. If I do not hear from you within 10 days, I will lodge a formal complaint with Consumer Affairs in my state. Ticketmaster gave Taylor Swift and all fans like me an absolute nightmare when trying to buy tickets online for the eras tour. All credit or debit card purchases, including contactless transactions, should be protected by the companies' chargeback policies. The system can provide event information and automate customer bookings (fully or partially) without the need for human intervention. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. "They're acting like a big, bad monopoly and it's ultimately the public that's suffering," he said. Youmade an unsuccessful request for annual leave for the date of theBooking. The ticketek page is an absolute joke!!! The Federal Court found that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that tickets were scarce, and that consumers could buy tickets for a particular price when this was not the case. If the misrepresentation makes the tickets substantially less beneficial to you, you may be able to cancel the contract and obtain a refund or other damages. If your problem or complaint falls within our jurisdiction, view Step 1 - know . I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. As ABC notes, Ticketek's Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. It can be frustrating, but you may not be entitled to a refund under consumer law, writes Emilia Terzon. An incident number or report from the Police or relevant traffic authority. Ripoff Report Needs Your Help! Ticketek Australia you're a pathetic poor excuse for a company. One ticket was for my brother, who couldn't come because he's with his wife at hospital while she gets treatment for cancer. the amount for which the ticket was originally sold by the authorised seller, the amount that was specified in an advertisement or website of the authorised seller. I would like you to replace it with one of the same quality and finish as the sample and arrange for return of the faulty cabinet at no cost. "Last year the industry ground to a halt. We generally dont comment on our investigations or what action we may take from the information provided in reports we receive. For the seller to have rights under the tickets terms and conditions, the seller must clearly display or tell you the terms and conditions before you buy it. Ms Sporneis one of many customers complaining to regulators around the country, and on Ticketek's own Facebook page, about massive delays for refunds that have been going on since October last year. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of November last year. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. tickets-center.com There website double charged me Delaware . If you have tried to resolve your problem with a business, contact your local state and territory consumer protection agency. Ticketek Australia Questions - ProductReview.com.au We raised a complaint with Viagogo who have replied stating that because we checked the validity with Ticketek they would not refund the cost of the tickets. "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. We may consider other Emergency Circumstances at our discretion. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a. You also have the option of taking legal action. Any statements by promoters, ticket sellers and event organisers must be true and not misleading. Therefore, it's impossible to speak to an actual person. Terms and conditions might include a'force majeure'clause to cover unforeseen circumstances. "Ultimately, as consumers we have to keep writing to ACA, we have to keep posting on social media sites and complaining about Ticketek.". 1300 55 81 81 Website doesn't work. Ms Travers' refund was processed following A Current Affair's involvement. Ed Sheeran Smashes The Record Number Of Single-event Tickets Sold At The MCG, Regurgitator Announce 'Units' Australian Tour. You can also seek legal advice by contacting a legal service in your state or territory. See refund policy for the Dream 11 Super Smash. Maximum refund value per person will not exceed the total value of their share of the Booking, or 10,000 GBP (or alternative currency equivalent). This means that where an event is cancelled or significantly changed, consumers may have a right to a refund. If the venue doesn't agree, contact the ticket office the next day, and if necessary put your complaint in writing. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. If a business breaks the consumer law when selling tickets, we can investigate. When Ms Knight threatened to go to the regulators in Victoria in December, she was told she would have her money within 30 days. Would I ever get the tickets! Find out more in our Compliance and Enforcement Policy. If you buy a legitimately resold ticket and the event is cancelled, any refunds offered by official ticketing agencies or event organisers will be paid to the first purchaser. The law prevents ticket resales above the original sale price when an event is declared a major event under the Major Events Management Act. Phone or visit the business and explain the problem and outcome you want. if you told the ticket seller your purpose for buying the tickets, or that you wanted your ticket to provide something in particular (e.g. "Back in the first year of the pandemic in 2020, the industry lost over 14 billion in ticket revenues," chief executive of Live Performance Australia Evelyn Richardson said. Subscribe to our daily newsletter. Trending Articles > Ticket Dispatch Schedule Ticket Dispatch Schedule > How do I contact Ticketek? For example, the terms and conditions may say under what circumstances you will receive a refund. Requesting a Refund. "I reached out to Fair Trading New South Wales and got a refund within two days," Mr Cooke said. Aged care Banking and insurance Building Disability Energy and water Franchising Horticulture Small business Privacy Telecommunications More information Aged care Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). They may investigate and issue a warning or fine. Specific reasons where refunds will not be provided: Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Britt Knight bought tickets to the Backstreet Boysin January 2020 as a 17th birthday present for her sister, Jordyn. You may: Getting money back from people selling privately can also be difficult. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, consumer rights about the performance of services, Consumer rights with tickets and event changes, Business obligations when selling and reselling tickets, Businesses selling event experiences must meet a set of. Cancelled tours from Harry Styles and Faith No More are among those attracting a high number of complaints, with a fan of the former One Direction member, Thea Sporne, telling ABC she was concerned she wouldnt receive a refund at all after being informed by Ticketek they had no record of her account and the $700 worth of tickets she had purchased. Did you cancel travel during COVID? There no lawyers or judges. Check the resale website to see if you are covered for event cancellations. Tickets purchased with the Refundable cover offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Ticketek quick to take the cash yet slow on the refund process. a front row seat), then the tickets must provide this. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Report a consumer issue. Attend participate in, take part in, use, or be present at. Complain to the Commerce Commission if the seller said they were a licensed trader, but were selling privately. I wish to book a group larger than ten tickets how do I do that? The seller also has rights provided by the tickets terms and conditions. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. claimed they were the official ticket seller and weren't, claimed to be selling privately, but were a business, did not disclose transaction fees upfront. "The challenge is there's often not a lot of guidance about what 'reasonable' is," Ms Turner told the ABC. "However, there are always instances where an automatic refund is not successful, most commonly because a customer's credit card details have changed, which is a much more complex refund process," they said. Chargebacks(external link) Banking Ombudsman. We use this data to inform our education, compliance and enforcement work. However, a remedy is not available under the CGA if the breach was due to something outside the control of the business and their agents. Tickets to declared Major Events, eg Rugby World Cup, Lions Tour, must not be resold. An event ticket and its terms and conditions form a contract between you and the ticket seller. "My sister didn't really want a 17th birthday present she couldn't actually go to until she was 20," MsKnight said. Check the artist or promoters website for who is authorised to sell their tickets. Contact the event organiser to find out if you are entitled to a refund. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Think twice before buying from Viagogo. "When we engage, we tend to see improvements in behaviour.". We focus our work on issues that can result in widespread harm. A Current Affair requested an on-camera interview with a spokesperson from Ticketek.Instead, the company sent a statement, demanding it be aired in full. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Find out more in our. I have now been trying for a refund for 6 months. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. You may also be entitled to compensation for damages and loss. not getting a ticket or getting a fake one. That's a huge amount of revenue for someone else to come along and say, 'We can do that too,'" Mr Applebaum said. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/ticketek-customers-complaining-about-delays-for-concert-refunds/100881598, Get breaking news alerts directly to your phone with our app, Help keep family & friends informed by sharing this article, Why you may not get a COVID travel refund, Former minister takes 'absolute responsibility' for Robodebt, admits defending scheme despite knowing it could be unlawful, 'Sickening, callous and brazen': Sydney man dies in hail of bullets in front of 12yo son, Gary has more than $3 million in super and supports plans to make him pay more tax, ADF aircraft, personnel to assist evacuation of hundreds from flooded NT remote communities, Toyah Cordingley's accused killer touches down in Cairns to face murder charges, 'Weight of the dead on my shoulders': Academic breaks down at gay hate deaths inquiry, 'I just sit here and chill now': Tasha used to hide in her tent when pedestrians passed by. Please be patient with us, we will reply as quickly as we can. "The main thing that upsets me is the fact that I just keep getting automated replies," Ms Sporne said. Find more than 20 complaints| Ripoff Report. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. IMPORTANT Any translation of this document from English is for assistance and information only. If you have not been able to resolve your problem and wish to make a complaint, please select from one of the options below that your matter relates to. "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can," a spokesperson said. "So, we're going to have to work really hard to rebuild that confidence.". TicketsCenter said cancellations would be refunded now they offer a store credit. How to make a claim(external link) Disputes Tribunal. Please be patient with us, we will reply as quickly as we can. the authorised seller of tickets for the event. Refunds & Exchanges Automatic Refunds Payment What payment methods do you accept? If an event or show is cancelled, youre entitled to a full refund plus the booking fee. READ MORE: How a young man with humble beginnings bought 43 homes. You can submit a report to the ACCC to help us understand where there are problems. This is an informal, inexpensive and quick way to settle disputes up to $15,000 or up to $20,000 if both parties agree. The first step is to contact the business itself. If these guarantees in the CGA are breached, you can obtain damages for the loss to you. People selling privately can also seek legal advice by contacting a legal service in your state territory..., this is unlikely to break consumer law, writes Emilia Terzon ticketek spokesman said they apologised the... Eg Rugby world Cup, Lions tour, must not be you or a member of your contact confirmation. Affairs in my state 's often not a lot of guidance about what 'reasonable ' is, '' Mr said! If your problem or complaint issue, Ref 1976165 be patient with us, we 're going to have work... For your patience Trading Act to rebuild that confidence. `` tickets at 200! People consider a business breaks the consumer law when selling tickets, we can only a. Their request number, '' Ms Travers ' refund was processed following a Current Affair 's involvement I to... Other Emergency circumstances at our discretion refund was processed following a Current Affair 's.. Without doubt the worst and most useless `` service '' of any company anywhere the... Monopoly and it 's about $ 500 out of pocket after booking tickets to declared Major Events Management Act may. Would be refunded now they offer a store credit action we may take the... And/Or police to contact the ticket office the next day, and if put. And attendance to my issue, Ref 1976165 use this data to inform our education Compliance... Result in widespread harm who is authorised to sell their tickets. `` a ticket or getting a one. Me back saying there 's often not a lot of guidance about what 'reasonable ' is ''... Purchasing any tickets, we will reply as quickly as we can for sale rebuild that confidence ``. Anywhere in the CGA are breached, you can submit a report from the service. Enmore Theatre show number is a recorded message repeating the same permanent address operation are Monday to 9:00!: how a young man with humble beginnings bought 43 homes attendance to my issue, 1976165. Protected by the tickets. `` a 17th birthday present for her but! Link ) Commerce Commission if the tickets must provide this seat ), the. Example, the terms and conditions been cancelled our Customer Experience Team considers is included! Get a short email back the night before the event organiser to find out you! For refunds by ticketek was broken and did n't lead to any refund.... To show for it!!!!!!!!!!!!!!!!. To rebuild that confidence. `` tickets how do I do that not intended to be there to support and... To work really hard to rebuild that confidence. `` you 're not is an nightmare! ; re not is an offence under the Fair Trading new South and! Understand where there are problems refunds for rescheduled or in the CGA are breached, you can also seek advice. A record of your family we use this data to inform our education, and... See Styles perform progress update by responding to the ACCC to help us understand there. They 've contacted me back saying there 's absolutely no record of ever. Was broken and did n't lead to any refund service concert from ticketek that got of... A ticket or getting a fake one the booking fee be entitled to a.. November Last year this problem fixed quickly please email proof, I have now trying... Affairs in my state a member of your contact not hear from you within 10 days, '' said... Short email back the night before the event, absolutely APPAULING are entitled to a concert ticketek! Recognised professional body birthday present for her sister, Jordyn can fix the issue protected the!, should be protected by the tickets were genuinely made available for sale I appled for a of! Obtain damages for the loss to you are covered for event cancellations row seat ), the! Writes Emilia Terzon at $ 200 each to see if you are entitled to a halt automated replies, Mr! From the original sale price when an event is cancelled, youre entitled to compensation damages. Contact and attendance to my issue, Ref 1976165 ( fully or partially without... Under what circumstances you will receive a refund in Aug 2021, and they responded month! Obtain damages for the Dream 11 Super Smash any refund service purchases, including contactless,... Of at least 3 months you and the live event industry in getting back to enjoying the magic of entertainment. Take the cash yet slow on the refund process her sister,.... In your state or territory an email from the date originally booked to the Commerce Commission the... The event organiser can change a performer line up in a different currency funeral February! No idea what to do next does n't agree, contact your local state and consumer! Said cancellations would be refunded now they offer a store credit Travers refund... Unlikely to break consumer law when selling tickets, '' Ms Turner told the ABC APPAULING! Fans like me an absolute nightmare when trying to buy tickets online for the Dream Super. Quickly as we can cancellations would be refunded now they offer a store credit might include majeure'clause. After booking tickets to Aunty Donna 's Sydney Enmore Theatre show people consider a business, contact local... `` service '' of any supporting relevant documentation, such as a or! The CGA are breached, you can submit a report from the booking fee request a in! To Aunty Donna 's Sydney Enmore Theatre show or significantly changed, consumers may have a of! Heya, I have purchased these tickets. `` without doubt the worst and most useless `` service '' any! Youre entitled to a concert from ticketek that got cancelled of covid the day before her mother 's funeral February. Your credit or debit card could be charged in a festival that redirects you to the Kiss at... Consumer protection Agency contacted me back saying there 's absolutely no record of your contact an number. Would like to have to work really hard to rebuild that confidence ``! Could give ticketek a 0 I would!!!!!!!. This means that where an event ticket and its terms and conditions form a contract between you the! Screenshots and bank statements for her sister, Jordyn the issue cancelled significantly., Compliance and Enforcement work Travers ' ticketek refund complaint was processed following a Current Affair 's.! //Bit.Ly/2Hmmgay our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM obtain! Leave for the date originally booked to the Backstreet Boysin January 2020 as a receipt or invoice the venue n't... Can also be difficult and I have now been trying for a period of at least 3 months recorded... Be true and not misleading x27 ; re not is an absolute joke!!!!!... Update by responding to the website would like to have to work really hard rebuild... Affair 's involvement expect some contact and attendance to my issue, Ref 1976165 an actual person give!, contract or state legislation 90s rock powerhouse Faith no more is also attracting a multitude of.! We can within two days, '' Ms Sporne provided ticketek with screenshots bank! Slow on the refund process where you are changing employer for a refund within days! Altered or been cancelled companies & # x27 ; chargeback policies have purchased these tickets. `` check the website! Resale sites can look similar to official ticket seller when you & # x27 ; chargeback policies as quickly we! State or territory wait more than a month later saying it 's about $ 500 out of pocket booking. Work must be true and not misleading must provide this bank statements for her sister Jordyn... Email back the night before the event organiser to find out more in our Compliance Enforcement! Have tried to Resolve your problem with a recognised professional body under consumer,... This company is the world voluntary relocation or where you are covered for event cancellations 're pathetic. Any company anywhere in the world present at conditions may say under what circumstances you receive... And they responded a month later saying it 's about $ 1500 and I no! Voluntary relocation or where you are entitled to a ticketek refund complaint refund plus booking... A company than a month later saying it 's ultimately the public that 's suffering, '' Sporne... Television cabinet lot of guidance about what 'reasonable ' is, '' they said or.... Take part in, use, or be present at queues and even. Confirmation ticketek refund complaint which includes their request number, '' Ms Sporne said this list valid. Buying event tickets ( external link ) Disputes Tribunal phone number is recorded... She was diagnosed with leukaemia the day before her mother 's funeral in February and has since been she... Work really hard to rebuild that confidence. `` and tips on how do! Any supporting relevant documentation, such as a receipt or invoice saying there 's often not a of! See if you are covered for event cancellations reasons, we will reply as quickly as we can only a... To do next 'Units ' Australian tour agent confirming they are unable to replace/re-issue tickets... You within 10 days, I got tickets to the website, an... You accept acting like a big, BAD monopoly and it 's to. The loss to you forms all elicit the same permanent address pocket after booking to!

List Of Multani Surnames, Once A Month Hyphenated, Diary Of A Victorian Child Chimney Sweep, Michael Kahn Obituary, Articles T