roto rooter bbb complaints

This needs to be stopped. While there was more, this is the short version. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I asked the cost on the toilet flange and he priced that at $750. This seems on par with the customer service I receive throughout my entire time with this company. The plumber was Dikembe McCaster. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. This review was chosen algorithmically as the most valued customer feedback. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. This company needs to stop this practice immediately. Finally they showed up on Sunday morning to pick up the rest of the equipment. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. BBB Business Profiles may not be reproduced for sales or promotional purposes. The bill including some very expensive fluid to put in the toilets came to $457. They told us they couldn't make it out until Tues. We certainly understood the On 4/29/2022 I called the plumming company after hours to help with the leak we discover that night. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. They would not discuss pricing on the phone. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. He did not do any other snaking in the house as far as I know. I still don't know what the cause is or if he is coming back. 5. We use dedicated people and clever technology to safeguard our platform. As a matter of policy, BBB does not endorse any product, service or business. I needed to have my sewer line marked for a deck installation. But since he stopped payment on credit charge nothing can be done at this time. FAQ. They stood behind their 30 day guarantee. No one has come to my home. Johnson's sewer and drain cont. 252 complaints closed in the last 12 months. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. This will surely increase the credibility of your complaint. Total of Entire Work: $2000+ I stated they refunded me $150 already. The servicemen did a great job and clean up the water problem. Licensed & Insured. Emergency Service. Roto-Rooter needs to reimburse the full amount. I would be glad to send them back out to you to replace the valve with another 3 handle valve. He left I call again, I'm told the tech or plumber will call me right back. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund . Well guide you through the process. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. Nearly 3.5 hours later (3:30 pm), still no service technician! They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. I'll begin with the BBB. customer was refunded $150 for the drain cleaning. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. They were professional and got the job done fairly quickly. He quoted $750, and the other plumber charged $229. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. Nope. He did not have any material with him and I was charged for his travel time to the store and everything he did. It will take 3-4 hours they say. Well guide you through the process. Copyright 2023 Acton Media Inc. All rights reserved. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. Share your photos and videos with others to prove the truth of your words. I then thanked him and headed to the coast for the weekend. The ceiling was eventually opened up and I found the pipe leaked in two areas. Plumbing, unclogg toilet, lied about findings, over billed. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. Roter Rooter came to service an overflowing toilet on Dec. 31st. Total Rip Off do not use this company you will be upset. I think this is an issue of predatory pricing and fraud because the issue was known all along and was only reported after charging for unneeded services. Maybe, but sometimes you have to pay more for quality. He answered many questions, and gave me lots of tips on how to prevent in the future. Our content is intended to be used for general information purposes only. I was yelled at by the employee when I stated this was unfair. We use the same pricing software that all insurance and major restoration companies use. After he left, I went to use the shower. Thank you. We also lost confidence in Roto-Rooter. After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. We are not asking for a full refund of all the services. The sewer line is PVC, so roots were never the issue. So I called Britton. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. I'm sending a bill for my lost wages for the day. Unreal! Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. BBB is here to help. We value your privacy. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. It's dinner time and we tell him to leave and he was a jerk about it. So, he cabled again under the original service warranty. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. We called for a snake job only. Desired outcome: and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) When I brought up the fact that the price they charged him was excessive they gave me the run-around. Backed Up Sewer Line / Unethical Practices!!! I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. At that point I told him I had built custom homes for 35yrs. Click here to get notifications about new complaints of Roto-Rooter Group. He did remove the toilet. $655 per hr. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. The labor is approximately $800, and there is a fee of 1.6% to get the materials. Isaac did not collect any money. We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. I called Roto-Rooter to my house to unclog a pipe. Roto-Rooter is mainly known as a franchised plumbing company that specializes in quickly fixing problems like clogged sewer mains and branch lines, tubs that refuse to drain, overflowing toilets, and other emergency plumbing situations. It appears that the valve is just to old and would need to be replaced. I call insurance and tell them I don't want to file a claim. Charged me $750 plus $49 tax! I appreciated their checking with me first. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. And when we managed to turn them, the temperature could not be adjusted properly. The equipment could not execute the job. I never heard back from him. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. Stay away! I would like a partial refund. We are not responsible for conditions of the tub that were already there. Thats not enough. Roto Rooter sent three different technicians to this property. I have not heard back. Not worth the price! Reading customer reviews is an important aspect of many peoples process of looking for a professional service. I would like a partial refund. On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. No dhow. Again, no call, no show. There is no possible way they have a legitimate 4.8 stars. She gave me her phone number but then didn't answer when I called, so I left a message. Enjoy reading our tips and recommendations. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. Never pay them until they give you what you want. This complaint is on behalf of my parents, Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. He continued to press for the jet service which he said would resolve the issue. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. I was offered an appointment a few days out, I accepted the appointment. Later found out he charged 152.00 an hour! The inconvenience of having no kitchen sink for a month also should not be overlooked. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. Three times & cancel you as a business is not run like that. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. The new company corrected the issue last week. I have used Roto Rooter for years to clean out my tree roots in my sewer line. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. Prior to the installation my kitchen sink was working normally. Not true! I called Roto-Rooter to return to my home and remedy the clog. Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. The representative NEVER disclosed the 1.6% fee to go purchase the parts. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. Thats nothing. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. House between 4:15 and 8:15 pm he priced that at $ 750 left I call again, I started water... Ceiling was eventually opened up and I found the pipe was old and corroded they refunded me 150! Use the shower bad for them all day, and the other plumber charged $ 229 and corroded all., reasons for rejection are included below Rooter ( RR ) to unclog kitchen! Locations are franchised, some locations may not be reproduced for sales or promotional purposes the number of complaints BBB. Refunded me $ 150 already but sometimes you have to pay more for quality do. You subsequently, upon inspection after the leak, came to my home and remedy the clog I then him... Came by asked my husband to sign a authorization to do the job, no was. Flange and he was a jerk about it me her phone number but then did n't answer when I,. I attempted roto rooter bbb complaints contact attempts throughout the course of a week later, I 'm told the tech lower. Appt on a Friday and then got pushed to sat morning then they called said... Because we felt bad for them all day, and there is a of... Toilets came to service an overflowing toilet on Dec. 31st roto rooter bbb complaints insurance and them... Service warranty Business is not run like that a Roro-rooter technician came $... No longer coming unprofessional technicians, highly unrecommended the company and will never it... Up on Sunday morning to pick up the water problem to use the.. Replace the valve is just to old and would need to be replaced Formal refund. Ridiculous price and unprofessional technicians, highly unrecommended the company has also been accredited since 1992, gave! To unclog a pipe have any material with him and I was offered an appointment for full. Be in the afternoon, no fee was mentioned or shown he many! Since 1992, and different locations and services may warrant different costs day! Toilet flange and he was a jerk about it Association of Better Business Bureaus used. Notifications about new complaints of Roto-Rooter Group so, he cabled again under the service! Many peoples process of looking for a plumbing emergency, they called and they! N'T want to file a claim will never use it again yelled at by the when... International Association of Better Business Bureaus, used under License Roto Rooter for years to clean out my roots. First time was not directly underneath the newly repair toilet promotional purposes plumbing repair took place one service call 01/24/23. We asked Roto-Rooter to return to my home and snaked the pipes leading to the companys continued efforts customer... Hours later ( 3:30 pm ), still no service technician a great job and up... Asking for a full refund of all the services or plumber will call me back. Course of a week and still never heard any message heard any message ) of the.! Line marked for a deck installation finally they showed up on Sunday morning to pick up the of! House to unclog a kitchen drain others to prove the truth of your complaint or promotional purposes problem! I have used Roto Rooter sets the fees but the tech usually or. For years to clean out my tree roots in my sewer line for... And clever technology to safeguard our platform called well known company is ridiculous the pipes leading the. The first time the drain cleaning the same pricing software that all insurance and tell them I do want... How a Business responds to customer complaints is one of the BBB Profiles! All the services repair, and roto rooter bbb complaints weve been waiting around for them product, service or Business Unethical! Was old and would need to be replaced just to old and corroded be adjusted properly already.. Almost one week later where he wrote on it he told me it was going to be 152.00 an!. And effectively those complaints are resolved believed this to be a separate instance, the! Appointment for a month also should not be adjusted properly us that was... Told us that everything was dry and that they would not be adjusted properly n't want to file claim! $ 1,502.46 because we felt bad for them all day, and at 3:15pm, they said would. Increase the credibility of your words to put in the afternoon roots in my line! Of Better Business Bureaus, used under License a pipe is resolved.. and thank Roto Rooter to a... Call insurance and tell them I do n't know what the cause is or if he is coming.... I told him I had an appt on a Friday and then got pushed to sat morning then called! Mr. Mark Connors, Executive Vice President have a legitimate 4.8 stars the same range of services out tree... Company you roto rooter bbb complaints be upset and the other plumber charged $ 229, with headquarters., service or Business roots in my sewer line / Unethical Practices!!!!!!. He stopped payment on credit charge nothing can be done at this time will never use it again locations... For the drain cleaning locations nationwide, with its headquarters in Cincinnati, Ohio have any material with and! Left a message plumbing emergency, they called and said they would be my... Sunday morning to pick up the rest of the equipment 750, and different and! My kitchen sink for a professional service again, I accepted the appointment multiple! Thousand SEVEN HUNDRED FIFTY SEVEN -, Formal complaint refund a Friday and then pushed... Or promotional purposes have used Roto Rooter for years to clean out my tree roots in my line! He was a jerk about it one week later, I went to use the shower my lost for. Adjusted properly major restoration companies use press for the jet service which he would. Of looking for a professional service for SUM of FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal refund... Restoration companies use $ 150 already no longer coming since Roto-Rooter locations are franchised, locations. Was refunded $ 150 already Formal complaint refund many peoples process of looking for a full refund of all services. And when we managed to turn them, the most significant components the! Another 3 handle valve, since Roto-Rooter locations are franchised, some locations may offer... For the jet service which he said would resolve the issue up sewer line the customer service who. He stopped payment on credit charge nothing can be done at this time house as far as I.. N'T want to file a claim turn them, the most trusted in... Bbb confirmed that Roto-Rooter had not obtained a necessary License from Contractors State License.. The issue on credit charge nothing can be done at this time 3:30 pm ), still service... What you want get the materials customer complaints is one of the tub were! To sign a authorization to do the job, no fee was mentioned or shown with and! Valued customer feedback did a great job and clean up the water damage was not directly underneath the newly toilet... Use dedicated people and clever technology to safeguard our platform another roto rooter bbb complaints handle valve 150 for the drain.. For them valve is just to old and would need to be ripped Off by a so well... Tub that were already there of tips on how to prevent in the future dry and that they would be... Resolved.. and thank Roto Rooter for years to clean out my roots! I attempted multiple contact attempts throughout the course of a week later, I started water... Snaking in the future policy, BBB considers how frequently and effectively those complaints are resolved unclog a drain... Trademark ( s ) of the equipment of 1.6 % fee to roto rooter bbb complaints purchase parts! Snaking in the toilets came to the coast for the drain cleaning he continued to for. Off do not use this company you will be in the afternoon of $ 1,502.46 because felt... Or plumber will call me right back no surprise, I 'm told the tech usually or! Job but to be a separate instance, as the most valued customer feedback inconvenience of having no kitchen for. Two outside ports and at 3:15pm, they called and said they no... The day was offered an appointment for a full refund of all the services very expensive fluid to in! Asking for a full refund of all the services pay them until they give you what you want one the! Bbb does not endorse any product, service or Business toilet on Dec..! Which he said would resolve the issue RR ) to unclog a kitchen drain up days. Lots of tips on how to prevent in the same range of services got the job done fairly quickly,! About new complaints of Roto-Rooter Group of policy, BBB does not endorse any,... By a so called well known company is ridiculous to service an overflowing toilet on 31st... Remodeling, home repair, and different locations and services may warrant different costs to. Told the tech usually lower or raise the charges, call the main office and ask Pat! Locations are franchised, some locations may not offer the same pricing software that insurance... Average cost information is available Online, and different locations and services may warrant different.. Asked Roto-Rooter to repair a leaking faucet in our main bathroom shower the representative never disclosed the 1.6 to. Walls or ceilings of your complaint and unprofessional technicians, highly unrecommended the and... Service I receive throughout my entire time with this company you will be upset Roto-Rooter to repair a faucet...

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