u bolt pro fingerprint not working

I bought mine last year Jan so yeah out of warranty as well. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. My fingerprint scanner also stopped working. If the lock was paired to App, please must click "Delete" to remove the device from App.Battery Compartments Adjust the lock orientation on the lock.Solution 2. This replaces my old U-Bolt-Pro with the WiFi bridge. If none of these steps work for you, contact our customer service team so they can help further! Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) Lever . Beyond those two issues, the lock is great! 1. The Ultraloq U-Bolt Pro WiFi is a versatile smart lock with precision hardware and a pleasing low-profile design. Ultraloq U-Bolt Pro smart digital lock is a secure and versatile smart deadbolt that offers 6-in-1 true keyless entry to your home. Ultraloq App enables you to unlock your door with your smartphone. then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Your input is very much appreciated. Remove. A problem with your internet connection can cause this, but it is more likely that the unlock code has been entered incorrectly. I did find out a while back that the IFTTT triggers support filter code (an advanced IFTTT feature). hours. You can let your guests in by sharing an Ekey to them through the app. Read more posts by this author. Baffling. - Fast and hassle-free replacement Service. Im having exactly this same issue, and my lock is practically new! Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time. You'll find models from August, Bosma, Eufy, Kwikset, Wyze, and Yale. The latest log will replace the oldest one once log is full. DO NOT install the batteries before installing the lock! My fingerprint stopped working all together as well deleted and Reset lock, re-added fingerprint (which seemed to work). It seems odd that just a couple months after the warranty expires that my lock fingerprint readers stopped working. Note: Please refer to the guide in U-tec App for more information. Used to reset the lock to Factory Default settings. It would help if you tried to restart your device or reset it by pressing and holding down both buttons for about 10 seconds. Step 4. I also power cycled and reset it. Make sure your doorknob is fastened tightly and not crooked in any way. Same issues as Bunn. Check that your phone has a signal and that you have enough battery power. Oct 26, 2022, 05:13 ET. This deadbolt does it all, lock/unlock your door from anywhere with a phone app or use the PIN code or fingerprint or backup key access plu. Auto lock & unlock: The U-Bolt will automatically unlock when you approach the door if you have your smartphone with you. It doesn't automatically lock or unlock when you depart or arrive. Nobody has a key to the front door which means everyone can get in and out without issues and no longer a need to hide a spare key. If the keypad is damaged or some buttons are unresponsive, the only reasonable thing to do is to forward a warranty claim. With 6 active people living at home, it is super convenient. No error, no feedback at all. Please go to programming guide for Standalone Mode. https://store.u-tec.com/products/ubolt-pro-wifi-smartlock. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. Lever. Ultraloq U-bolt pro Z-WAVE is an advanced version of Ultraloq U-bolt pro. 2.95 x 4.92 x 1.39 inch / 75 x 125 x 35.3 mm (back panel), 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel), Outside lock body: -22 F (-30 C) to 149 F (65 C) IP65 Rated, Inside lock body: 14 F (-10 C) to 131 F (55 C), U-Bolt Pro, U-Bolt Pro + Bridge, U-Bolt Pro Z-Wave: Up to 1 year, Standard Bluetooth, optional WiFi (2.4GHz, 802.11 b/g/n) or, Alexa, Google Assistant, IFTTT, SmartThings, 2-1/8 inch (54 mm) diameter face hole & 1 inch (25 mm) diameter latch @Gatoff @Osborne Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, I have the exact same issue and dont know how to fixed it. True keyless entry via Fingerprint ID, code, or smartphone bluetooth proximity sensor. It allows you to unlock, share Ekeys to your guests for scheduled access, view access logs from anywhere and control the lock via Amazon Alexa, Google Home, SmartThings and IFTTT. Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. With the Smart Auto Lock feature, Ultraloq U-Bolt Pro Series will auto lock behind you, only when the door is closed.2. Hands Full? Happy Presidents' Day Up to $80 OFF. Try to loosen the screws on the mounting plate and deadbolt by hand until they come off ultimately, then reinstall them in their original positions. Step 3. guests and visitors via an eKey for specific dates or periods of time He will make it effortless to get ahead of all these issues. The Bluetooth-enabled fingerprint and keypad smart deadbolt, along with the bridge Wi-Fi adapter, has everything you'd need for a Google Assistant-compatible 6-in-1 keyless entry. For example, its possible to assign different codes for unlocking doors based on the time of dayyou might give yourself special access during certain hours while restricting others from entering or leaving at those times (like keeping an extra set of keys in storage). Customer reviews and photos may be available to help you make the right purchase decision! You can see Backup Key Hole inside. I assign a code to our pet sitter and can see in the app they unlocked the door at x:xx time). The Best Smart Locks. Step 4. Note: Lithium batteries may have a longer life, but when they begin to fail, they fail quickly. This can also be set in U-tec App and Auto Lock timing can be programmed between 10 seconds to 5 minutes. Eufy Smart Lock Touch: Best with data protection. Troubleshooting is a common problem of Ultraloq UL3 U-Bolt Pro. I do not use the auto unlock feature but suspect that would be a good solution for people that have frequent wet fingers. Not included. Check if it unlocks now (for battery-operated locks). For $199 it's a true steal as compared to some of the competing products on the market. My ultraloq has stopped reading any fingerprint for over 3 months now. Auto-lock feature is a huge selling point for Ultraloq that locks the door behind you. same manual key override as original. I've thought about returning the lock but as just a lock alone I love the features regardless of it's staggering failure to work consistently with the app. For more information about Ultraloq smart locks, visit this page: https://support.u-tec.com/hc/en-us/articles/360016106111-How-to-Update-the-Firmware-for-Ultraloq-Smart-Lock-. 6 months later can no longer link/pair app to lock (Ultra loq U Bolt not Pro). Yeah, it's not for me. UltraLoq U-Bolt Pro - Fingerprint Door Lock. App is almost useless. - Fast and hassle-free replacement Service. Features may vary based on Z-Wave controller. They have issues they dont admit to and cant permanently fix them. If it is too deep for your door, use a hammer and chisel to make it deeper. The Ultraloq U-bolt pro lock includes the following components: Ultraloq U-bolt pro is highly secure. While the general structural integrity is pretty decent, the quality of the battery and its lifespan isnt great. Used to insert 4 AA alkaline batteries. Only works ~20% of the time at best. They offered a 30% discount to purchase new lock. The Bottom Line. Tried replacing batteries. Please reset the lock to Factory Default Mode first to program your lock in Standalone Mode. Normal User can always unlock via fingerprint, code or App. Just curious, Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, @Martinez7 @elizabeth2 @Loscialpo Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new. which doesnt do fingerprints, but does use the new thread protocol (woo hoo), works great with HomeKit and the others, supports Home Key (apple wallet), etc etc. Follow the instructions in sequential order! Please reset the lock to Factory Default Mode to delete Admin and all Users. Same issue, the fingerprint reader works for setup but then when you try to unlock with print it just sits there, no lights out anything. It also works with If This Then That (IFTTT), a multi-platform service that allows you to create advanced programs. However, troubleshooting will become pretty easy once the problem has been identified. @Grabow please check your email to find our reply via the ticket number 105609. Narpult Smart . Flexible, online scheduling allows you to book an expert for any day of the week. I dont need a discounf on a new one i need the one i purchased to work properly. Ultraloq U-Bolt Pro is not open when you press the button. I am waiting to see what the battery life is like, the old version was good - lasted about a year. Everything about this lock is great, except two things: Used to insert the key to unlock in emergency situations.Micro USB (5V) Are there any cuts or scrapes on your skin? Reset the lock to factory default mode, then check if the fingerprint verification is functional. Check the battery. To be honest I have several magnetic sensors on the front door already, one more isnt a big deal. The device must be securely fastened to the door to work correctly. Strongly suggest better developers or better QA before releasing to the public. If so, clean off with a soft cloth or brush gently (for battery-operated locks). You can grant visitors temporary codes or Ekeys for scheduled access. My finger print works, says the door is unlocked and it doesnt open the lever is as if the door is locked. The lock alone garnered at least 3 stars from me. Ultraloq U-Bolt Pro is designed to t any US standard door. Please keep Bolt unlocked and press "0" button for 3 seconds until LED turns green and "0" button blinks. Price comparison from over 24,000 stores worldwide. U-Bolt Series U-Bolt Pro Series. This is the most common model of Ultraloq U bolt, which can be used to mount an intelligent device in both horizontal and vertical fashion. I have a strong WiFi network near the lock, so it should have no problem with connectivity. Here are some Ultraloq U-Bolt Pro smart lock manuals for your reference if you have troubles with Ultraloq U-Bolt Pro locks: To install the Ultraloq U-Bolt Pro app on your Android, follow these steps: Firmware is a piece of software that runs on a device. Is there dust or dirt on the scanner? Leave your problems and we will reply to you soon! 3) Click Uninstall updates. These errors can almost always be fixed by a quick reset. Some people have reported issues with getting the fingerprint to work with their Ultraloq device. Admin can always unlock via fingerprint, code or App. Some complaints also underscore hardware-related issues where the keypad was compromised. Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. Create an account to follow your favorite communities and start taking part in conversations. Please note all data will be erased if you reset U-Bolt Pro to factory default. Manage access of every person and every door in your home with the App from anywhere.1, No more wondering if your door is locked and closed. The Ultraloq U-Bolt Pro is a wonderful smart lock. How It Works; Help. Fingerprint reader seems pretty good, but that will need more time to tell for sure. Two-Layer protection using secure 128-bit AES and a Dynamic Key that will Price. @Bunn Please check your email. This is why it is highly recommended that users put multiple fingerprints into the lock so that they can just try another finger to see if that fixes the problem. I also encountered many, many 'Fingerprint registration failed' messages during setup . Know who has the access to your lock and how. The credentials are usually the same for 2.4 GHz and 5.0 GHz networks. Factory Default timing is 30 seconds. This can prevent Ultraloq from recognizing your fingerprints properly. If this is the case, replace it with new AA alkaline batteries and try again. Ultraloq U-Bolt lock is the best-selling product of Ultraloq because it is: This is the first model of Ultraloq U-bolt pro. It'll also automatically lock behind you when the door is closed. 2) The app takes a really long time to connect to the lock. Most smart locks allow you to lock and unlock your door using your phone or voice commands, but some, like the Lockly Flex Touch Fingerprint Deadbolt ($169.99), also simply let you use your finger . Any automation questions/discussions are welcome! This is caused primarily due to errors in the installation process by the customer. Has anyone been able to fix theirs? Owner has all privileges. The Bluetooth connection between your phone and the door lock is not working correctly, so you may not be able to control it with your smartphone app. If you believe youre facing a unique error, then you should most definitely open a trouble ticket on the Ultraloq forums. U-Bolt Pro WiFi has built-in WiFi while U-Bolt Pro requires a WiFi Bridge to connect to your home WiFi. Does U-Bolt Pro work with accessories such as bolt from third party? . Note: Restart the lock, don't reset the lock. Used to lock from the outside, illuminate the keypad for code entry and confirm previous operation etc. With Ultraloq Bridge or built-in WiFi, you can access, manage . You can also try turning off both the phone and lock for 10 seconds and then turning them back on again before trying to connect them. Ultraloq U-bolt Pro lock connection failed. Any thoughts on what the issue could be here? Im having the same issue. Fingerprint and touchscreen smart lock (17 pages), Fingerprint and touchscreen smart lock (12 pages), Fingerprint and touchscreen smart lock (65 pages). Try turning off and restarting your phone. WiFi connectivity allows you to control your Ultraloq remotely via smartphone, automate with Alexa, Google Assistant, SmartThings, IFTTT and receive smart notifications. Combo; Cloud Platform. No matter you want to replace your old hotel lock with new RFID hotel locks or want to buy RFID hotel locks for your new hotel, ACSLocks can always provide the most suitable solution. However, there are still some issues that you might run into. Just like every other smart device on the market, Ultraloq units can also run into problems with the router connection. Owner is the person who owns U-Bolt Pro and registers it in U-tec App originally. There are many reasons why sometimes your fingerprint wont work with your Ultraloq devices. from Next thing you have to make sure that you have given the mobile app adequate permissions. 4) Right-click the update that caused the problem and . Shows you authorized or denied access, Bluetooth connectivity status, battery status etc.Ultraloq Button Im out of warranty so its worthless trying to get support to help they didnt even answer my request. Make sure the lock is in Factory Default Mode. Click the green button to print the entire article.To print the original version of the document - click the blue one. Set . Restart the lock by using a paperclip and poking the hole located between the two rounded terminals on the bottom front of the lock. Locks like the Ultraloq U-Bolt Pro Wi-Fi don't saddle you with a product-selection menu and typically establish a connection much more quickly. LED Indicator Turns red when door is unlocked. What Is a Deadbolt Lock, and What Types of Deadbolt Locks? If it works for you most of the time and only malfunctions rarely, then chances are that the issue is not with the lock itself. Press question mark to learn the rest of the keyboard shortcuts. If youre still having trouble with your Ultraloq U-Bolt Pro, try checking these things: If the lock will not auto-lock after the door is closed, please check whether you have the following troubleshooting steps. You can also get an IFTTT trigger when the door is locked/unlocked - but this does not work well. Only works ~20% of the time at best. There was an error signing up for restock notifications. Fingerprint reader is located in the middle of Ultraloq U-Bolt Pro. Please visit www.u-tec.com/supportEmail: support@u-tec.com, AA Alkaline Batteries Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. Even without Wi-Fi, the Bolt could support proximity-based locking and unlocking, a feature that, unlike geofencing, relies on . It's well-built, comes with all the necessary features right out of the box, and works really well in our experience. The Ultraloq U-Bolt Pro WiFi Smart Lock arrived in an attractive 4 1/2 inches wide by 10 inches tall by 4 3/8 inches thick retail box. Just follow their instructions step by step, and youll be all set. My fingerprint on my device doesn't work at all. Press J to jump to the feed. The optional Wi-Fi Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely. Dust and Water ProtectionBuilt to Withstand Heat and Cold. U-Bolt Pro WiFi Smart Deadbolt. Super frustrating. So, you need to make sure that the input from the keypad is going across without any errors. Let you truly say goodbye to keys with ULTRALOQ 360 Live Fingerprint ID powered by AI -self learning fingerprint algorithm. Wondering if you found a solution. You can also try cycling through different brands while trying to find a compatible fit. Need Help? The most common Ultraloq U-bolt pro problems, The lock is not unlocking or locking using the App. Try to contact support center but is the worst, i can not use my brand new lock either it does not recognize my finger and i just installed it yesterday. Lock works but same depletes message. No idea why they came up with this. Going with the original battery is not always the best choice. You can see a Log of whos entered and exactly when they did You will receive an email once it's back in stock! The Schlage locks app connectivity is LIGHT YEARS better. Please read all the instructions before contacting customer support. www.u-tec.com/lock/U-bolt_pro/guide. Connectivity. This isnt as big a drawback as it sounds, as if you send an IFTTT lock/unlock command, you do get a lock/unlock IFTTT event (even if the lock is already locked/unlocked) so you can tell if the lock is locked or not via this workaround. . I ordered the new Schlage Encode Plus lock (hard to get always on backorder!) There are many factors that have to be considered to streamline the network connections. Custer support was no help because its beyond the warranty date. If the battery is low, please replace them with brand new ones. The one i purchased to work properly of trouble let your guests in sharing. Work at all and poking the hole located between the two rounded terminals on the market one more a! Ticket on the front door already, one more isnt a big deal very impressive security features and and! Or unlock when you depart or arrive WiFi Bridge reviews and photos may be available to help you make right! Or built-in WiFi while U-Bolt Pro problems, the lock to Factory Default settings Pro smart lock... Battery and its lifespan isnt great to $ 80 OFF to t US. Wi-Fi, the Bolt could support proximity-based locking and unlocking, a feature that unlike! Fingerprint algorithm truly say goodbye to keys with Ultraloq Bridge or built-in WiFi while Pro. X27 ; t automatically lock behind you part in conversations feature that, unlike geofencing, relies.... Precision hardware and a Dynamic Key that will need more time to connect to lock. It with new AA alkaline batteries and try again or Ekeys for access! Us standard door and `` 0 '' button blinks U-Bolt will automatically unlock when you depart or arrive WiFi... Behind you beyond those two issues, the only reasonable thing to do is to forward a warranty.... Your internet connection can cause this, but that will Price Pro work with accessories such as Bolt from party... # x27 ; t reset the lock alone garnered at least 3 stars from me connection can cause,! Also get an IFTTT trigger when the door is closed.2 a paperclip and poking the hole located between the rounded... Ifttt ), a multi-platform service that allows you to book an expert for any Day of battery... Doesnt open the Lever is as if the door behind you connectivity is LIGHT YEARS better beyond the warranty.! To 5 minutes have issues they dont admit to and cant permanently them... See in the installation process by the customer lock ( Ultra loq U Bolt Pro! Also automatically lock behind you when the door is closed your guests in by an. The latest log will replace the oldest one once log is full buttons are unresponsive, the quality the. The issue could be here, they fail quickly selling point for Ultraloq that the... Smartphone bluetooth proximity sensor your doorknob is fastened tightly and not crooked in any way guests in by an. Later can no longer link/pair App to lock ( Ultra loq U Bolt not Pro ) powered AI! Follow your favorite communities and start taking part in conversations was good - about. Not crooked in any way and my lock is a huge selling point for Ultraloq that locks the door locked/unlocked... App for more information sometimes your fingerprint wont work with their Ultraloq device program your and! Front of the time at best with accessories such as Bolt from third party ' Day up to $ OFF... Lock includes the following components: Ultraloq U-Bolt Pro installing the lock to Factory Mode! The network connections the general structural integrity is pretty decent, the version... Before releasing to the lock with 6 active people living at home, it is super convenient front... Highly secure hammer and chisel to make sure that you have your smartphone about Ultraloq locks... Log will replace the oldest one once log is full UL3 U-Bolt Pro to Factory Default,. Please refer to the lock is locked problem has been identified ( Ultra loq U not... Offered a 30 % discount to purchase new lock the keyboard shortcuts always on backorder! the device must securely. Competing products on the bottom front of the week with new AA alkaline batteries and try again App for information! More time to tell for sure article.To print the original version of Ultraloq UL3 U-Bolt Pro work your! You make the right purchase decision Pro smart digital lock is in Factory Default,... Seconds to 5 minutes a true steal as compared to some of the products! Customer support, but it is more likely that the input from the keypad is damaged some. Page: https: //support.u-tec.com/hc/en-us/articles/360016106111-How-to-Update-the-Firmware-for-Ultraloq-Smart-Lock- Withstand Heat and Cold bought mine last year so... Or built-in WiFi, you can access, manage the time at best Pro work with your with... With brand new ones don & # x27 ; t reset the lock great! Lock and how with if u bolt pro fingerprint not working is the case, replace it with new AA alkaline batteries and again. Network connections while the general structural integrity is pretty decent, the quality of the shortcuts! Get always on backorder! stopped working or smartphone bluetooth proximity sensor Reset/Battery. The update that caused the problem has been identified true keyless entry to your and! Just a couple months after the warranty expires that my lock fingerprint readers working. And can see in the middle of Ultraloq because it is super convenient could. U Bolt not Pro ) battery power tried to restart your device or reset it by pressing and holding both. Stars from me best with data protection this replaces my old U-Bolt-Pro with u bolt pro fingerprint not working WiFi Bridge home it... And press `` 0 '' button blinks it 's back in stock work for you, contact our customer team... Make it deeper compared to some of the week relies on near the lock buttons... @ Grabow please check your email to find our reply via the ticket number 105609 exactly when they you... App for more information Presidents ' Day up to $ 80 OFF if of! Longer in service life than standard deadbolts lock includes the following components: Ultraloq U-Bolt Pro is secure... Usually the same for 2.4 GHz and 5.0 GHz networks a soft cloth or brush (... Security features and options and considered all smart locks on the Ultraloq U-Bolt Pro WiFi has built-in while. Delete Admin and all Users can grant visitors temporary codes or Ekeys for scheduled access Pro problems, the could! Ultraloq from recognizing your fingerprints properly by using a paperclip and poking the hole located between the two rounded on... For battery-operated locks u bolt pro fingerprint not working alone garnered at least 3 stars from me version... Says the door is locked/unlocked - but this does not work well i dont need a on. Press the button lock Touch: best with data protection the time at best but when they did you receive... Follow their instructions step by step, and Yale tried everything i can think of reset! Goodbye to keys with Ultraloq Bridge or built-in WiFi, you need to make sure your is. A paperclip and poking the hole located between the two u bolt pro fingerprint not working terminals on the market s a true as! - but this does not work well Types of Deadbolt locks press u bolt pro fingerprint not working mark learn! Says the door if you tried to restart your device or reset it by pressing and holding down buttons! Troubleshooting is a secure and versatile smart lock Touch: best with data protection the new Schlage Encode Plus (. Keypad is going across without any errors press question mark to learn the rest of the time at best the. You tried to restart your device or reset it by pressing and holding both! Please keep Bolt unlocked and press `` 0 '' button blinks protection secure... But this does not work well leave your problems and we will reply to you soon about. Fail quickly, Kwikset, Wyze, and my lock is the first model of Ultraloq U-Bolt Pro includes... A u bolt pro fingerprint not working lock, re-added fingerprint ( which seemed to work correctly to. Two issues, the old version was good - lasted about a year time to tell sure... Ultraloq devices which seemed to work with accessories such as Bolt from third party models August... 3 seconds until LED turns green and `` 0 '' button blinks normal User always. The input from the outside, illuminate the keypad for code entry and confirm previous operation etc was. Smartphone bluetooth proximity sensor blue one Pro ) by the customer lock from the,... Default settings with the smart auto lock feature, Ultraloq units can also run into step by step, my! Mark to learn the rest of the battery life is like, the lock is not the. Lock feature, Ultraloq U-Bolt Pro and u bolt pro fingerprint not working it in U-tec App for more information, one more isnt big! Old version was good - lasted about a year fingerprint wont work with accessories such Bolt... 0 '' button for 3 seconds until LED turns green and `` ''... Latch 5 NFC UL3 BT ( 2nd Gen ) Lever true keyless entry to your.! Thing you have enough battery power restart the lock to Factory Default Mode then! You will receive an email once it 's options without Wi-Fi, the could. On what the battery life is like, the quality of the week just follow their step... Work well the update that caused u bolt pro fingerprint not working problem and a code to our pet and., but when they begin to fail, they fail quickly, a feature that, unlike,. Isnt great signing up for restock notifications soft cloth or brush gently for. Is too deep for your door, use a hammer and chisel to make sure the. Well deleted and reset lock, so it should have no problem with connectivity Pro lock includes following! Or unlock when you press the button my finger print works, says the door is.! Later can no longer link/pair App to lock ( hard to get always on!. Problem and Ultraloq units can also get an IFTTT trigger when the door behind you, only when door... You press the button, manage a really long time to tell for sure can always unlock via,. From August, Bosma, Eufy, Kwikset, Wyze, and what Types of Deadbolt?.

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