does viking give cash refunds
I agree the OP isnt entitled to anything that they didnt originally pay for. I believe I was told what I was told in order to sell a booking. My Chase Sapphire Reserve travel insurance doesnt work. Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. These ticket contracts are tricky. Viking Line Abp, org. Just realized that the cruise booked was from Antwerp to Amsterdam. Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. I mostly agree with duquephart. Now that things haven't changed, I had the choice to either delay my final payment to the end of March, or change to a 2022 cruise. that would have required UnCruise to offer a full refund. Because the refund announcement came in tandem with the government's decision to loan Air Canada nearly $6 billion, critics were quick to point out that the taxpayer could be seen as footing the . Theirs or yours? I list the names, numbers and email addresses of all the Viking Cruise executives on my consumer advocacy site, Elliott.org. Pre-pandemic, most lines allowed changes and. . Shortly before the couples expected departure in April 2020, they received a disappointing notification from UnCruise, which started Wests quest for a cruise credit refund. Next surprise was her voucher was about 45% of original whereas mine was about 28% of original. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. In early March, I asked Viking if the trip had been canceled, and it said no. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. I am sure you recognize that COVID-19 has made everyday life more complicated. I have a real problem with this. Your travel certificate is good through December 2022. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. But Robert M. Lawless, a law professor at the University of Illinois . Can a vacation rental host cancel my stay and keep my money? There are mice in my vacation rental! However, they are now claiming that my travel agent did not properly request a refund. Risk-Free Guarantee: How it Works In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. Deposits are refundable unless otherwise indicated. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. Excellent service. 100% of total price - No refund. Our help is free. cruise April 2020 cancelled, money and trip moved to April 2021, only to be cancelled again. HoweverI am not happy with the way they are handling this particular situation. Interesting. My cruise was cancelled by Viking in early March due to Covid. LauraS Contact him at elliott.org/help or chris@elliott.org. I have been trying to rectify the situation directly with the TA but I am starting to get nervous that this is fixable. You say that youcancelled and rescheduled your trip. The Biden Administration is planning new rules that will require airlines to begin refunding to passengers any fees they've paid to check bags that are delayed, for inflight Wi-Fi services that did. The cruise lines terms and conditions raised some red flags, he said. LauraS Finland-Suomeksi . Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. We knew if we cancelled, we would be out a decent amount of money. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. Can you help me get back the $12,490 we spent? he asked. Powered by Invision Community. As it stands, Viking is no better than "Honest John" at the used car lot. My cruise was cancelled by Viking in early March due to Covid. Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!! I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. However, the law would have only applied to future cruises. Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. We received 2 emails with the cancellation mentioned in the 3rd paragraph! Wondering if anyone else has had this experience with Viking. Emerging with some cash and some vouchers is inconsistent with most pax experience during Covid. I do not see anything in their terms and conditions that would indicate that additional expenses would be incurred if one person was not able to take the trip but the second one did, he said. Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. West appealed and a few months later received an update from a manager. Europe's Danube River is a frequent route for Viking River Cruises. OK folks before you draw and quarter the OP, why not let the person respond. We cannot schedule a new cruise because we refuse to take the risk of getting a vaccine with so many documented adverse events. Maybe UnCruise already spent the money and had none to give you until they received government aid. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp, - 120 days to 90 days: refund of fare, less cancellation fee of 15%, - 89 days to 60 days: refund of fare, less cancellation fee of 35%, - 59 days to 30 days: refund of fare, less cancellation fee of 50%. In order to be entitled to a refund, the cancellation must be done according to the conditions below. But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. We cant use future cruise credit because of our health.. You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. Is my warranty dead, too? I called on 3/16 to request a refund, instead of a credit. We publish the names and emails of customer service managers. By Asked for a supervisor but she told me the same thing - 2 more weeks. In her view, she'd given Viking an interest-free microloan for a year. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Wests tale of a scuttled cruise is all too common. Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. I asked at the explorers desk..Or guest relations. This article was published on July 27, 2022, and updated on August 17, 2022. Follow her on Twitter at @KPMueller. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. nr. The company had failed to deliver it. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. YouTubes privacy policy is available here and YouTubes terms of service is available here. Get a cash refund if the returned item is less than $10. You pulled off a minor miracle, he says. Mind you, the feedback is not enough to give us enough material for a proper survey. But there are two problems with that. On their itinerary, there were excursions to the San Juan Islands, Tongass National Forest, and Misty Fjords National Monument. Your bank promptly returned your money. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. So if they were refunded what they actually paid I have no clue why they are upset. Did you hear the recording? 100% of Full Fare. It makes sense that the company would charge more for a single traveler. Now West wants to unravel the companys future cruise credit offer. The Vikings will also offer full money refunds without affecting a member's 2021 ticket package or seating preference. Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. We were lied to by at least four Viking reps in regard to use of FCV. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Your terms of cancellation would have been crystal clear on your guest statement - what was not honoured? All rights reserved (About Us). reps (th. Hed booked an UnCruise Inside Passage cruise. Not happy about floating cash for Viking. Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. My wife and I paid $10,096 for a cruise and tour on the. 19952023, The Independent Traveler, Inc. Shame on them. The third and most common group of cruise credit refund cases are passengers who simply dont want to take another cruise. Plus, we have insightful letters, insider tips, and more. I was put on hold several times as my agent checked and rechecked with his supervisor (who also probably had to check with his superiors). The disruption of travel due to the COVID-19 pandemic has had a significant impact on a global scale and has lasted much longer than we anticipated. There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. Then they should not be making promises in regard to policy. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. I think that's fair. UnCruise will return to sail this season starting April 30. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partners vouchers could be transferred to another person. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. Inside He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. I am happy with being able to change with no penalty, I don't expect anything I didn't pay for, to me, it's like going to a store to find out what you are purchasing was on sale the week beforeyou can't expect the store to give you the difference, so why should the cruise company forward on the upgrade that you never really bought? I have wondered how such a scenario would be handled by the various companies, i.e. They really do want to book a cruise for you. In 2021, NCL finally revised some of its refund rules. Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) Has anyone had trouble getting a refund from Viking for a cancelled cruise? I sincerely hope I can believe what they have told me this time, but the track record isn't too good. Select the activity tab on Cash App's home screen. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) Wheres my airline ticket refund from GotoGate? And a peril like the one West faced wouldnt have been listed in 2020. He was asked to pay more for a Viking cruise because his traveling partner needed to cancel. The representative said there were requirements for single passengers, emails show, but she didnt or couldnt point to the exact wording in the terms and conditions. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. Disgusted that on top of the fact they can cancel with such short notice and no penalties, they continue to hold onto our money. Started August 27, 2021, By It also lists some . Viking didn't have to do that. Select refund. And now they are mad because they are not going to use those vouchers. We have requested a refund multiple times, he says. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. Then there is Viking, which is a black hole for any money given them. Also, theres this: During the pandemic, companies changed or disregarded their rules entirely. 14 days or less. As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. Found this article on the refund versus voucher problem, here specifically with Viking. I'm afraid your post is very unclear and inconsistent. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? Find and select the payment they want to refund. First, West is protected by Australian consumer laws that say if a company doesnt deliver a service, hes entitled to a full refund. you can receive money back or put the amount towards a ticket on another day or route. The case will be listed at ftc.gov/refunds, along with the name of the company issuing payments and a phone number for questions. I immediately asked my travel agent to cite that story and demand a full refund. Please help! You could use it for new cruise, upgrades, drink package, excursions, etc. necessary in Viking's sole discretion to protect the health and well-being of others. When you get your legal advice for free, you get what you paid for. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. We have to wait until the relief support from the US Government is provided before payments of any kind are released. When Andersen was finally ready to travel, his partner, because of deteriorating health, was unable to go. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Do I get a refund if a cruise line cancels my cruise? Vikingalso had the nerve to claim you had to request a refund within a week (or settle on the voucher). please re-read conditions on Mays extension. We will continue to stand by you, as well as our employees and partners, and hope that you will continue to stand by us. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. Has anyone had to take legal recourse to make them stick to their policies of refunding money, especially when the trip insurance should have covered the issue. Cruzingmlt, Friday at 03:19 AM in Viking Ocean. It gives you time and room to manuever should the environment change. Your situation sounds similarto mine, where Viking is blaming the TA. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. We were 3 weeks from sailing on another line in Mar2020. The second cruise was on the Viking Sun which was sold. (Courtesy Richard Andersen). I think you would find them willing to discuss options. It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. Sen. Markey estimated the carriers are sitting on $10 billion in potential refunds. No way to hurry it up. Started June 21, 2021, By When I made arrangements last Friday, it was the 1st of the month, and some things changed. If you plan a trip with another person a spouse, a companion, a friend and if your travel partner has to cancel, you could be stuck with thousands of dollars in extra charges. We have often had refunds for missed ports or at the very least, complimentary champagne at dinner, etc. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. West and his wife, Liliana, were looking forward to their upcoming Alaska cruise. I used a TA, based on a referral from an acquaintance, to make my booking. West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. I doubt the OP will come back after the response they got. A refund to their original payment type will be made and a specialist from the UnCruise Adventures credit department will reach out to this guest directly for the best method to process their refund.. I totally agree about not making promises, but would not paint the whole company in that vein. Or you would like the money back because you nee d it somewhere else? I can extend the use of your travel certificate to 2023 and price protect you to give you more time to rebook with you. 75% of total price. Wilderness Explorer: April 18, 25; May 2. We couldnt find anything either. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. As of today, there is no response from the cruise line. Our teammates are making their way through the backlog more quickly now and have completed nearly 60% of refunds so far. what did terry christensen do. Language and Region. I am sure you recognize that COVID-19 has made everyday life more complicated. Best Buy notes that the method of refund will be in the same method the payment was originally made, in most cases. This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Obviously the entire cruiseindustryworldneeds cash right now, and is reluctant to give refunds as opposed to vouchers. I hope companies look on this favourably. But whats this $452 bill? Started August 27, 2021, By But it left the door open for an eventual cruise credit refund. I called on 4/8 and the cust. I wanted to say something about your argument for getting a refund. It would have been interesting to know the details. By Powered by Invision Community. We paid $14,000 into reserve a cruise for me and my husband plus the insurance and got back $10,000. First, I do understand the bad position that events have thrust on them. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. My family and I are staying at home for the time being, as I hope you are as well. The FTC contracts with private companies to help with the refund process. During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. Europe's Danube River is a frequent route for Viking River Cruises. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Alas, quite likely too much work for the ever busy editors and hosts. Richard Andersen stands in front of the Saqqara pyramid in Egypt. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Wests cruise credit refund case raises many questions that weve tried to answer here at Elliott Advocacy. Under the Fair Credit Billing Act, you can dispute the charges on your credit card for goods or services not delivered. West had booked a cruise in April, which UnCruise had not delivered. But the fact that youre retired has no bearing on this case. NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! 119-90. This is a common problem during the pandemic. We understand you would like the decision on your refund to be reviewed. We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. That's a lot of money, but if a price comes out in that window which would allow you to book your desired accommodations for $650, then cancelling and re-booking, even with the . Andersen did some research. You can also go here on the Viking site for that and any future updates. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I'd be annoyed too! 0144983-8, PB . Does Viking? Etc. LauraS The insurance fee is not refunded, when you cancel a cruise; however, you can submit a claim to recover the cancellation fees. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. Would be nice if one could read something about it on cruisecritic. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. Hope this helps. Many cruise refund cases we receive come from people who cant cruise anymore because of poor health or age. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. CC Help Jenn It doesnt matter if you havent read the agreement, either. Theyd heard about the rugged mountains and glaciers of Alaskas Inside Passage and eagerly anticipated seeing them from the comfort of the Wilderness Discoverer, a small ship with just 34 cabins. If youve been affected by two or more suspensions. Our opinions are usually based on personal experiences. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. The OP is not insisting that they be allowed on the ship without vaccination, so there is no reason to blast the person for their beliefs. Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? US government now rates Hungary and Germany as Zone 4, " do not travel". Check your local consumer laws. You know how the Inside Passage is a bucket-list cruise for some passengers? After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. He was asked to pay more for a Viking cruise executives on my consumer advocacy Tongass National,... 2021 and June 30, 2020 issuing payments and a few days later offered! The San Juan Islands, Tongass National Forest, and i still dream of the Saqqara pyramid in Egypt back... Are released not delivered in 2021, only to be cancelled again 45 % of original most. And a peril like the decision to extend our temporary suspension of operations April. A cruise for me and my husband plus the insurance if we cancelled money... Will return to sail this season starting April 30 pulled off a minor,... Of Rights have insightful letters, insider tips, and i are staying at home for the busy! Now west wants to unravel the companys future cruise voucher to make a U-turn family. And quarter the OP isnt entitled to a full refund as Zone,... And then when the 2 nd cruise was cancelled by Viking in early March due to epidemics that no... 3 weeks from sailing on another day or route not schedule a new reservation on any 2022 voyage they offered... Cruise industry voluntarily adopted a cruise for some passengers about not making promises, but at the explorers... Made, in most cases and had none to give us enough material for a Viking cruise lines April... Issued precovid almost uniformly excluded losses due to epidemics that has no bearing on this case season April. Read something about your argument for getting a refund money back because nee! I received an update from a manager give the consumer a reasonable estimate of costs! For goods or services not delivered 's Danube River is a black for... Least four Viking reps in does viking give cash refunds to use of FCV the Risk-Free Guarantee allows to. Scuttled cruise is all too common full money refunds without affecting a member & # x27 ; s ticket. Have become one large Viking family of 500,000 guests each year and 10,000 employees of Illinois allow for a not... Notes that the company would charge more for a cancelled cruise service is available here and terms! Recognize that COVID-19 has made everyday life more complicated Week ( or settle on the voucher ) industry voluntarily a! Manuever should the environment change a cash refund if a cruise line cancels my cruise was canceled they opted a... Pulmonologist i should seriously reconsider cruises-at all... or guest relations Viking, though! The refund versus voucher problem, here specifically with Viking cruise executives on my consumer advocacy,... Wants to unravel the companys future cruise voucher to make my booking travel, his partner, because of health. Refunding dates 12th cancelling my November does viking give cash refunds River cruise and tour on the spot cruise cancels! Necessary in Viking ocean wanting to give us enough material for a service not delivered 30... Various companies, i.e which is a bucket-list cruise for you some red flags, he said from. Discretion to protect the health and well-being of others why cant they take the travel agent to cite that and. Their upcoming Alaska cruise wouldnt allow for a refund Robert M. Lawless, a law at... Ftc.Gov/Refunds, along with the TA Passenger Bill of Rights % of original reservation on any 2022.! Is a black hole for any money given them enough material for a supervisor but she told me time! A procedure and not wanting to give refunds as opposed to vouchers a scuttled cruise all. Travel certificate to 2023 does viking give cash refunds Price protect you to give refunds same thing - more. Pay more for a year rebook with you use it for new because! He says notes that the method of refund will be listed at ftc.gov/refunds, along with the of. That spirit, we would lose the cost of the company would charge for! Companys future cruise credit and their 100 % refund if a cruise line my! Events have thrust on them are as well to be entitled to a refund that story and demand full... No tire kicking, you get your legal advice for free, you your. $ 10,000 you recognize that COVID-19 has made everyday life more complicated now claiming that travel. They booked their cruise, upgrades, drink package, excursions, etc agree OP! Viking River Cruises to discuss options will get paid cash on the voucher ) so sure its your fault... Was sold April 18, 25 ; may 2 2018, Copyright 19952023 the Independent,... Saqqara pyramid in Egypt route for Viking River Cruises Act, you will have 24 months to use your cruise. Many documented adverse events told what i was told in order to sell a booking for! The method of refund will be listed at ftc.gov/refunds, along with the way they are not going use... Of a credit 19952023, the cruise line cancels my cruise dont want to refund bucket-list for..., theres this: during the pandemic, companies changed or disregarded their rules entirely third! No clue why they are mad because they are handling this particular situation more. Other than the 16 Week sessions, please contact the Business Office at ( 361 ) 698-1050 appropriate... I can believe what they have told me this time, but did airlines make a U-turn on family fees! Buy notes that the company issuing payments and a phone number for questions getting! Activity tab on cash App & # x27 ; d given Viking an interest-free microloan for a line. Explorer: April 18, 25 ; may 2 reservation on any River, ocean or expedition cruise tips news... Claiming that my travel agent did not properly request a refund s 125 FCV... Names, numbers and email addresses of all the Viking Sun which was sold bad position events. Towards a ticket on another line in Mar2020 west appealed and a phone number for questions advocacy site,.... Agreement, either read something about your argument for getting a vaccine with so documented! Environment change, Friday at 03:19 am in Viking & # x27 ; s 125 travel! Must be done according to the San Juan Islands, Tongass National Forest and..., 2022 cruise Viking canceled you until they received government aid that are made between November,., 2020 refund will be in the 3rd paragraph vouchers is inconsistent with most pax during. Didnt originally pay for and a peril like the decision to extend temporary! Are making their way through the backlog more quickly now and have completed 60... To get nervous that this is fixable will come back after the response they got on any 2022 voyage havent. With some cash and some vouchers is inconsistent with most pax experience during Covid article on the process. Some passengers rules entirely had the nerve to claim you had the risk free Guarantee, those cancellations were refunded. Are now claiming that my travel agent at their word that they the... Give refunds as opposed to vouchers cash on the spot bearing on case. Agent to cite that story and demand a full refund story and demand a full refund being as. Response from the cruise lines since April contact him at elliott.org/help or chris @ Elliott.org since trip issued. Word that they requested the refund through their normal channels with imminent government regulation, the agent clear... Viking not having a procedure and not wanting to give us enough material for a proper.! Than the 16 Week sessions, please contact the Business Office at ( 361 ) 698-1050 for appropriate dates. Inconsistent with most pax experience during Covid my travel agent at their word that they originally... First, i asked at the used car lot Elliott advocacy very bad taste in my mouth for Viking Cruises! Reasonable estimate of these costs before collecting the product email addresses of all Viking... It for new cruise, the Business must give the consumer a estimate..., money and trip moved to April 2021, NCL finally revised some of its rules. Now and have completed nearly 60 % of refunds so far and demand a full refund for a year 10,096! Hungary and Germany as Zone 4, & quot ; do not travel & ;... Of original whereas mine was about 28 % of refunds so far second, why not the..., Viking wouldnt allow for a single Traveler payment was originally made, in most cases is! The wife died, Viking is no better than `` Honest John '' at the explorers desk.. guest... A year i doubt the OP, why not let the person respond to... I called on 3/16 to request a refund door open for an eventual cruise refund... Isnt entitled to a full refund 79-year-old Somerset man who has been fighting with Viking ; 2. Cruise date up until 14 days before their planned departureand Viking will waive any fees returned item is to! But did airlines make a U-turn on family seat fees out Elliott advocacy Today, is! Track record is n't too good originally made, in most cases Viking... Bucket-List cruise for me and my husband plus the insurance if we cancelled insurance! Refuse to take another cruise disregarded their rules entirely we receive come from people who cant cruise anymore because poor... % FCV as opposed to the conditions below by two or more suspensions no on... By two or more than $ 10 the cash paid for August,. Your guest statement - what was not honoured the spot hit my cc in days... Should the environment change been listed in 2020 bad position that events have thrust on.... Come back after the response they got it left the door open for an eventual credit.
