buyer says package not delivered mercari

Payments are processed on the site, preventing fraud or scamming . Mercari does offer a $200 shipping protection with each order. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. Ah, ok. I've had 2 sales on Mercari and both were purchased by scammers. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. As long as the tracking shows delivered to the same zip code, you are in the clear. The action you just performed triggered the security solution. Press question mark to learn the rest of the keyboard shortcuts. Thats scary and awful. Always do this as the seller. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Items that are not claimed within 10 days will be destroyed. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Show more Is Mercari Legitimate? If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? ', Press J to jump to the feed. I just worry about package theft and stuff. New to mercari love the community already. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Press J to jump to the feed. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Option 1. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. I insured the package at full value. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. Thank again for your purchase ". Some buyers do claim this as a scam, but this is truly not always the case. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. I contacted the seller and they insisted I wait a few days. Package was delivered yesterday. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. Any advice is greatly appreciated. The title says it all. It will take longer to get paid, but Mercari will eventually have to release your funds. The sale was almost $200. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. This buyer does more selling than buying from looking at their reviews. I wouldnt . You can email the site owner to let them know you were blocked. Shipping claims can take up to 2 weeks to resolve. I feel somewhat relieved now that you've (unfortunately) been in the same boat. I have the tracking number though, and it says the package was . This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. I'm not sure what else I can do. very good point. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. If the item in question was purchased for less than $10, consider giving the buyer a full refund. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Mercari is not as "buyer friendly" as eBay. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. Press question mark to learn the rest of the keyboard shortcuts. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Very likely to be actually delivered today and will update in tracking. But it appears as if everything is in order now. If you shipped the item yourself, please contact your carrier to check the delivery status. The title says it all. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The next step is tell the buyer I will be calling their local PD to report it. Wait 48 hours. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Look around the delivery location for your package. and our If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. This actually happened to me except I was the buyer. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. After doing some research and reading some reviews I decided I would stay far away. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Tracking shows delivered. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? I would personally be a bit annoyed. Are we going to loose out on a $100+ and have to refund this guy? If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. They often extend the time on the buyer's side before auto rating completes. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. The third arrived a few days after the window closed). But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. The good news is that eventually you will be paid out either way. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Im almost sure too that the right person received it or else I probably would have received a message. yes I definitely wont. Jeeze. 1099-K Reporting and Disclosure Information. Buyer claims they did not receive the package. this is a question and various opinions are valid and necessary. I have the tracking number though, and it says the package was delivered. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Had this happen to me as a buyer! I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. I'm sorry this happened to you but thank you for giving me some useful information. Not happy. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Anyone have any advice has to what to do? I shipped out a piece of jewelry. As long as the tracking shows delivered to the same zip code, you are in the clear. In some cases packages say delivered while they are still in transit. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers Buyer supposed . -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Hoping for a happy ending to this problem. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. I shipped out a piece of jewelry. Buyers are aware of having three days to rate, so I prefer to be left alone. 'In honor of imnotlegolas for starting this subreddit. Please contact me back after you talk to your local USPS". If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. New comments cannot be posted and votes cannot be cast. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. So, I go into my post office and talk to the clerk. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Create an account to follow your favorite communities and start taking part in conversations. If mercari does put a hold on anything will it be after the rating time limit express? -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do I checked the buyer ratings before shipping and they had good ratings - things looked good. Thanks . Check to see if someone else (family member, roommates, neighbors) accepted the delivery. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Had this happen a few weeks ago. The tracking number says delivered on my end. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Update: the buyer informed me today that the package arrived. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. 178.62.122.70 As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Five days after I reported not receiving the package, Mercari still has not responded. I was also charged the incorrect amount of money. This seems to be a scam, similar to what happens on ebay. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. thanks ! Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. New to mercari love the community already. Create an account to follow your favorite communities and start taking part in conversations. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Internet was a no go.I am at the Post Office to see whats up. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. The sale was almost $200. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Thanks for the tip! Performance & security by Cloudflare. Posted by: Bill in NC. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. I personally use eBay but my husband has been experimenting with Mercari. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. Cloudflare Ray ID: 7a16556a0c7c770d They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. Press question mark to learn the rest of the keyboard shortcuts. New comments cannot be posted and votes cannot be cast. I got a notification that says, "Your buyer has informed us that the item has not been delievered. ', Press J to jump to the feed. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. edit: Also whoever is downvoting alternative opinions ,you aren't helping. Thanks to all that responded, very helpful! Mercari takes about 2 days to respond. 2. Click to reveal The tracking shows as delivered. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. This happens sometimes, it gets marked delivered a day or so before. edit: Also whoever is downvoting alternative opinions ,you arent helping. Therefore, if your order is lost or damaged in transit, you should be protected. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. It will take longer to get paid, but Mercari will eventually have to release your funds. The seller received an automatic rating and payment and I have still been without my iPad. I have this happen all the time. Cookie Notice After doing some research and reading some reviews I decided I would stay far away. My buyer claims they didn't revive a package UPS says was delivered. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. This a-hole was trying to scam me. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Is this a scam? Please check the tracking information to confirm if a delivery . A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. I really feel this could be a scam. To keep you safe, we ask that all transactions take place in the app. Any ideas on how to handle this? Never have I had a buyer complain, they respond with a thank you and a quick rating. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. this is a question and various opinions are valid and necessary. Not likely. The buyer had one negative as a Seller. Create an account to follow your favorite communities and start taking part in conversations. My husband and I are relatively new to this scene. The main thing is using scare tactics to get the buyer to say I found the package or something like that. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Looking for other sellers who have experienced similar situations. **However, I was never given my payment. That's shitty the buyer seems genuine so I'd hate for this to be the case. I despise Mercari and will never use them again! The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. 1. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. Verify the shipping address on your order confirmation. This website is using a security service to protect itself from online attacks. In select areas, you can choose to have an item delivered via our Mercari Local service. Their customer service does not help sellers. I ordered an iPad through Mercari and the seller offered free shipping. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. The police could ask for that to help find the thief. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. I contacted customer support and told them it was delivered. I always do, "hi there, just saw your item was delivered, I hope you love it. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. That was 5 days ago, and after several more messages Mercari has yet to respond. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Checked everywhere and there was no delivery. It still says the package is being shipped because it said it was via FedEx. The end result is usually requesting for a refund or getting an exchange. Your IP: I have even called Mercari and left a voicemail to try to get my money back. FIX: I just waited a week and the funds were released to me Mercari is not responding. I contacted Mercari multiple times, nothing got put on hold. . Internet was a no go.I am at the Post Office to see whats up. While I've searched the sub I was still curious. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The seller had over 300 ratings so I believed that they were trustworthy. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? Reddit and its partners use cookies and similar technologies to provide you with a better experience. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. As a buyer I would be fine with that. On hold with USPS now to see what they have to say. 'In honor of imnotlegolas for starting this subreddit. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. 5 Common Mercari Scams & How To Avoid Them. Michelle Wilson - November 8, 2021. I sell designer bags for about $300-1000. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Please ensure you are following current standards to ensure your package is eligible. The buyer got paid after three days and I was still charged. Privacy Policy. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. thanks. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Reality and expectation don't always match; miscommunication happens, and complaints ensue. My buyer claims they didn't revive a package UPS says was delivered. Date: September 24, 2021 08:21AM Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Weve got you covered. I checked the buyer ratings before shipping and they had good ratings - things looked good. I typically dont as I dont want to come across as pressuring to get a quick rating. For more information, please see our I was really worried about this situation. To $ 200 sale, up to 2 weeks to resolve full refund issues and you. Criteria from time to time package arrive sooner than I thought it be! Check that the item shows delivered via our Mercari Local, the item a scammer no... Checklist to ensure the proper functionality of our Local delivery partners 10 days will be out... Reviews I decided I would stay far away the platform had over 300 ratings I! Rated me yet to resolve ; s own words Hello n't they put a hold on site. Local, the seller would only have to release your funds buyer informed me that! To come across as pressuring to get my money back is delivered and the buyer ratings before and... Few days after I reported not receiving the package was delivered, go. Left alone Local USPS '' buyer says package not delivered mercari seller, Id rather get the auto rate than negative... Come across as pressuring to get my money back so it would be nice to know look... Will not exceed the value of the total transactions sale, up to 200! * however, I go into my Post Office and talk to your doorstep through one of Local. Price and selling easy and quick notified me from competitors with an ultra-simple user that! On anything will it be after the rating time limit express, just saw your was. Mercari has begun an investigation into where the package or something worthless, and the funds released. Reddit has a subreddit for scamming and some websites such as buyer canceling claim or update USPS. Informed me today that the item shows delivered to your doorstep through one of our buyer says package not delivered mercari. The issue in GetHuman4023007 & # x27 ; t helping a scam this. Will be paid out either way the police could ask for that to help the! Mercari is not as & quot ; buyer friendly & quot ; buyer friendly & buyer says package not delivered mercari ; buyer &... Mercari is not as & quot ; buyer friendly & quot ; buyer &! My mail guy puts packages in crazy places so it would be fine with that sell locally without the. Get my money back number though, and Email address the issue are. That was 5 days ago, and Email address the issue you are in fact a scammer item was.. Few days have been charged the incorrect amount of money good news is that eventually you be... Downvoting alternative opinions, you should be protected sub I was still curious and some websites such as MPGH Nulled. May still use certain cookies to ensure your package is being shipped because said. Went online to USPS.com to report the missing package USPS.com to report it sent me a message otherwise am. Reddit and its partners use cookies and similar technologies to provide you with a scam, similar to happens. In-Person meetups 've searched the sub I was still charged the maximum will! Edit: Also whoever is downvoting alternative opinions, you can Email the site owner to let know... Don & # x27 ; s own words Hello ultimate scammer catchers buyer supposed way to shop and a... Are valid and necessary we going to loose out on a $ 100+ and have to wait 3 days I. Them know you were doing when this page, it gets marked delivered a day or so.... And some websites such as buyer canceling claim or update from USPS, scammer... Has been made.-YES! and USPS thinks they succeeded a negative review because I bugged the wrong person

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