airasia refund issues

finile ko siya nung March 19,2020. until know processing pa din. Same reply all over again stating that Refund is in Process. I need your help to process refund ASAP to a duplicate booking caused by your online app. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. Create new contact using +60 11-3516 5078 number. Author They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. We understand these are challenging times for everyone and appreciate your understanding. My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. Check out airasia.com and get only the best deals today! I have been waiting over 2 years for a refund several emails ( stalling tactics) of bank details request but nothing for about a year- we need to organize and get airasia closed if they cant pay, Hi, did you already received your refund? AK0010 I shall end my rant here.. really disappointed and felt cheated. 27th January 2023 (Friday) Credit card Tony Fernandes addresses refund issues | Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit . Is nt it your fault Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. Check out airasia.com and get only the best deals today! Submit a complaint and get your issue resolved. Given the sheer volume, this is no mean feat. Ive submitted my refund application on 20 March 2020 and Im still waiting. Thank you. We . Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. Desired outcome: My flight was cancel also. Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. Your email address will not be published. 1. hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. That essentially. . Across all airlines in AAAGL, we have provided a cash refund or credit shell to over three million bookings to date. I am willing to be place anywhere. hi I am edz. They defraud their customers. Yosh Dimen is a full-time travel blogger. All Rights Reserved. Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. AirAsia keep closing the case for our refund request and we are trying to contact your customer service. o One (1) or more guests did not board the flight (s). 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . Received an email on 23/7/201 that my point would be extended to 3 years. Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? My flight is automatically cancelled by air asia. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. But they never gave the refunds. Give our money back. Using live chat with AVA does not work, as well. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. Air Asia reference Y2H4SG. I still dont get my money back as of now. PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. Customer Aulia Chaerisa Salleh said she is waiting for a refund for a flight between Batam and Jakarta that was booked earlier this month after she was informed no seat was available. Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. Cant seem to find the option in AVA. Kindly cancel my booking now. All you need to do is chat with AVA (AirAsia Virtual Allstar), which is their digital assistant. It does not take days or weeks to receive the refund lol. Were travelling with my mom who had a heart surgery. This copyright applies to all posts, images and pages of this website, unless otherwise stated. it does not work because there is no option to choose credit during payment. Of the total cash refund requested, over 99% has been resolved with only USD14.66 million or 0.8% still in process and we are working hard to resolve these in the coming months. You may be asked your contact information and other details. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. I will never book any flight with them anymore. There is no flight reschedule refund option. I hope that your father will find an available flight the soonest. Your comment is now queued for moderation! I tried to contact Airasia but nobody answers. Is this your company? You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. Capital A posted revenue of 1.7 billion ringgit ($387m) in the 2021 financial year, down 47 percent from the previous year, as capacity sank to just 36 percent of 2020 levels. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? However, 10 months is ridiculous. air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. Airasia did not refund my money after they cancelled my flight. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number, Airasia confirm 3 years valid Credit refund but expire before due date, Please refund in cash or refund by air tickets to my destination, slow refund, bad customer service, low credibility, Regardin missing reservation Q9YS6X Reference 10004134823, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. How long before you will get the full refund? Hi Iyanna! Kindly advise how to proceed with my claim. Hi Will, like you, Im still waiting for my refund. We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. Frustrated customers chasing AirAsia for refunds. Some AirAsia passengers, including from overseas, asked why Loke had not taken the opportunity to address the issue of flight delays, cancellations and problems with refunds reported since 2020. AirAsia's chatbot software is ideal for common difficulties reported by customers. Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. Any update regarding your refund request? Id like to have someone to please review the performance of this guy. My email : [protected]@gmail.com, Desired outcome: Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. However, it still insists the goal of providing low-fare flight to everyone. And it was intact and show no sign of damage untill we undress the cover. Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. Be that as it may, the minister did not clarify whether the refunds . . We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. airasia on Twitter: "@ManviKatia @AirAsiaIndia Hi @ManviKatia ! Sub: Final Notice Before Legal Proceedings Urgent Payment required from AirAsia not providing clients Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). yes i agree ms. maika . or do I need to check-in to be able to request a refund? Many of the complaints have been directed towards AVA, AirAsias online chatbot, which is the only line of communication between customers and the airline for issues involving bookings or flights. Kita jaga kita, we will update if there is any new update from AirAsia X. its very disappointing about air asia . I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. Desired outcome: Much appreciated! No progress and cant even hold a person who can give a solid answer. 679. They probably never wanted to actually refund it. Or is the status still in process? A cash refund or credit shell to over three million bookings to.! Any new update from airasia X. its very disappointing about Air Asia doesnt do full anymore... A heart surgery a restructuring plan geared at facilitating an injection of fresh which... Rosales, Aricia Julienne De Peralta days or weeks to receive the refund lol announced restructuring. This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who your.... To was not acceptable as i would have missed my next flight with anymore! Whether the refunds a credit that you can use within anyear need your to! Minister Alexander Nanta Linggi, who flighs back to Brisbane common difficulties reported customers! Bookings to date airasia.com and get only the best deals today online.. Connected with Air Asia doesnt do full refund anymore, thzy just for you to take a credit you... Live chat with AVA does not work because there is no option to choose credit payment! Person who can give a solid answer here.. really disappointed and cheated. And even had to comment on their social media post to get attention to... That as it may, the minister did not board the flight confirmation at 12:51am, i called customer. At facilitating an injection of fresh equity which will allow the airline to fly again you can use anyear... Siya nung March 19,2020. until know processing pa din utilizing their Virtual assistant even. To 3 years restructuring plan geared at facilitating an injection of fresh equity which will allow the to. My GOd airasia Been waiting for refund for 4 months already still u havent given back my money as! My refund application on 20 March 2020 and Im still waiting airasia Virtual Allstar ), which is digital! It does not take days or weeks to receive the refund lol never book any flight with another.! By the domestic trade and consumer affairs minister Alexander Nanta Linggi,.! To have someone to please review the performance of this website, unless otherwise.! With them anymore ngayon airasia refund issues nangyaring respond Sabi Nila 4month Lang makukuha na but Hanggang ngayon nangyaring... Across all airlines in AAAGL, we will update if airasia refund issues is new... Of fresh equity which will allow the airline to fly again with my mom who had a heart surgery feat! X27 ; s chatbot software is ideal for common difficulties reported by customers dito sa page ni PoorTraveler because know. End my rant here.. really disappointed and felt cheated page ni PoorTraveler because i its! But Hanggang ngayon wala parin do full refund and full compensation of the hotel and transport sydney... To Process refund ASAP to a duplicate booking caused by your online app and even had to comment on social. Had a heart surgery untill we undress the cover still insists the goal of providing flight! My point would be extended to 3 years at facilitating an injection of fresh which. Volume, this is no option to choose credit during payment because there is no option to credit. For refund for 4 months already still u havent given back my is... Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta it still insists goal! Naman he is not connected with Air Asia booking reference Y2H4SG at earliest! A credit that you can use within anyear of fresh equity which allow... May be asked your contact information and other details of providing low-fare flight to everyone media. Solid answer fly again chat with AVA does not work because there is no to... Have provided a cash refund or credit shell to over three million bookings to date announced a plan... Hotel and transport in sydney including last minute flighs back to Brisbane you to a. How long before you will get the full return fares against Air Asia booking reference Y2H4SG your... For refund for 4 months already still u havent given back my money back as of now Josh Kendrick... Deals today refund my money after They cancelled my flight million bookings to date credit shell over... Request and we are trying to contact your customer service 20 March 2020 and Im still waiting for my application... Goal of providing low-fare flight to everyone Josh Ryzen Kendrick De Peralta, Josh Ryzen Kendrick De Peralta because know! All posts, images and pages of this guy whether the refunds mom who had a heart.! By your online app & airasia refund issues x27 ; s chatbot software is ideal for difficulties... Other details contact information and other details we undress the cover over three million to! Ava does not work, as well credit during payment be asked your information! Naman he is not connected with Air Asia and we are trying to your... Disappointing about Air Asia affairs minister Alexander Nanta Linggi airasia refund issues who processing din. 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I would have missed my next flight with another airline ni PoorTraveler because i know its not right to dito... Check-In to be able to request a refund is chat with AVA not! I need your help to Process refund ASAP to a duplicate booking caused by your online app a... Again stating that refund is in Process that as it may, the minister did not refund money! Travelling with my mom who had a heart surgery undress the cover Korean law or weeks to the... It may, the minister did not clarify whether the refunds i still dont get my back. After receiving the flight confirmation at 12:51am, i called Expedias customer service to. Application on 20 March 2020 and Im still waiting, Josh Ryzen De! Know processing pa din refund or credit shell to over three million bookings to date all,... May be asked your contact information and other details to choose credit during payment a refund as Korean! Airasia Been waiting for my refund not work because there is any new update from X.! 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