xfinity playback issue 3022

Call a customer representative from Comcast. I do have Xfinity Cable and pay extra for a subscription to Xfinity Stream. 1) I had Xfinity replace the line coming into my home to the modem. 8-702 There was a playback issue.Please try again ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Push the Power Button on your remote to turn your cable box back on. It says it didnt get that, would I like to text for help or speak with a rep. someone would call me when it came back on. I can no longer view any live tv, dvr recordings, or on demand since app version 6.1-6.2-6.3 on only 1 device. A link has directed you to this review. Move closer to the wireless router. Instructed to post here by Comcast response on Play Store review. I've had their internet service for months now and it has Never given me high speed, ever. Why. Thanks. I have had that same problem occur about once or twice a month for the last 6 months or so. Mobile I am a bot, and this action was performed automatically. It is only on the Roku where I cannot get Xfinity Stream. The error code RDK 03117 occurs when the primary X1 Cable Box is not getting any transmission. The error title is dvr. If I could give them 0 stars I would. Technology. That "without a video subscription" phrase seems to imply that you don't have a video subscription with Xfinity, or that you're not successfully logging into it. That never happened. I don't always call to speak with someone but when I do..it's annoying. If subscribed to X1 DVR with cloud technology, your acceptance also confirms that when you record programs on your set-top DVR you also want to save and store them automatically in Comcast's network in several formats to (1) enable you to play them back (and navigate within them) on additional supported devices like computers and tablets, as . The error is not related to your device, hardware, or poor internet connection. An agent will ask you to clarify your problem and confirm your identity. Famous Playback Issue 3022 2022. Comcast Internet Service also has advanced security features that block online threats to connected devices through its free Gateway service. After 2 hours I called again and its the robot and same girl. iPad Wait 5 minutes, then connect the gateway back to power. We do not have enough details from your original message to make an effective suggestion. Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. Create an account to follow your favorite communities and start taking part in conversations. macOS If that does not work, contact the Customer Support Team for further assistance. 4. In most cases, the error has an accompanying message that reads Give us a call. For more information, please see our I've had xfinity tv service for a couple years now, and just this week I've started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. Comcast Cares elevates your issue to phone support if they cant fix it. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. iPhone 16 So, if the label says HDMI 1, turn your television to HDMI 1. I am able to use Xfinity Stream on my PC and on my iPhone so this seems to be an issue with the Roku. I wanted to reach out to see if the tech was able to resolve your issue, if not feel free to reach back out to me here I'd love to help :), Xfinity technician just left found out that there was a dongle attachment on the service module for the main line for the neighborhood, after the technician removed the dongle the Xfinity stream app was working perfectly fine, What up everyone, through the stream app I go to my recordings (put my favorite show on, Dr Phil!!!) ConsumerAffairs is not a government agency. Video services need 3 Mbps or more to run smoothly. They raise prices arbitrarily and do not let you know. It has been a waste of hours on the phone trying to get this resolved. Qwest TV and Vivaldi Channels Removed. The Xfinity error code APPS-04033 is synonymous with the streaming apps on your device. When I go to that website on my PC I enter the number from the Roku to authorize. Here is how to reset Xfinity TV. I just heard they've got 10 G now but they can't even get 5 G right. You can also contact tech support for assistance. In your call, ask them to check your account and look at your MOCA network for technical issues. Live tv is fine, as is anything streamed from On Demand. If you come across these specific error codes on Xfinity, follow the indicated steps to solve them. PureFlix Can you verify that this is truly the reason? The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill. XRE-03007 occurs when there is a billing issue with your account. When you run into Comcast Xfinity problems you cant easily fix, use Twitter or online support to get help as quickly as possible. Technology, Apple I hope your week has been treating you well. 3) 30 days later during this past Christmas, they came out and said the street box has a bad amplifier that must be replaced. The local office will let you pick up a new modem to replace your existing one today. DVR Playback Problem. Privacy Policy. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In that case, you will also have to update your app and try again. Customers report mixed feedback on service as a whole, but many praise the reliability of the connection. Comcast only has so many field agents working at a time. Now I'm unable to fast forward at all without playback failing. I hung up. Another solution is to contact the customer service team for assistance. When it occurs, you will see the message There was a problem tuning to this channel. For immediate assistance, check out the Xfinity Assistant. MacBook I worked in IT. If youre having Comcast cable remote problems, dont worry. After 5 minutes, connect the cable box back to power. With more information, we can assist you further. Am I in need of a new box? If the DVR is not operating temporarily, there might be an Xfinity service outage. Once you have the app installed, run the test to determine how fast your internet connection is. Wait for the Comcast Gateway to reset. Bravo TV Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. After failed negotiations to waive the fee, I said I'd try some other things. Complete troubleshooting guide, How to fix insufficient bandwidth on Comcast/Xfinity, List of Xfinity TV app error codes and how to fix, Vizio TV remote is not working? I've used the DVR function successfully for quite some time on my Roku devices but I've recently started running into playback issues. I have access to coax/ends/additional spitters if needed. Unplug your cable box. Your Comcast Xfinity cable box is what connects to your TV and Comcasts network to bring you your favorite shows. Stop any downloads on your PC or video game console. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Why is my internet so spotty? Please select another channel and try this one a little later.. In other words, during a commercial break whereby a source is running a picture in a different format like MPG2, the channel on which you are watching the content is MPEG4. Do I need help managing my account? Remove unnecessary splinters from your device. Call 1-855-399-1542 or your local Comcast office for a replacement. From the box outside of the house, there is a ~20' run to a 2-way . Required fields are marked *. I have had that same problem occur about once or twice a month for the last 6 months or so. At 1-855-399-1542 or Xfinity.com. They did and within 72 hours, it drops again. Xfinity is available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Mexico, New York, Oregon, South Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Washington, D.C. This could take a few minutes. iPhone New comments cannot be posted and votes cannot be cast, Welcome to the Xfinity community! I told her I dont know what shes even said, I couldnt understand her. One way of doing that is to swap the splinter to the X1 Box. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Ill just take it back, I cant fix it and they have no idea what they are doing. Xfinity provides services in select states. . For more information about reviews on ConsumerAffairs.com please visit our If you get the REF CODE S0A00, it means you have not activated your TV Box, or you have lost the activation. Many of the companys plans offer introductory rates or deals, which means the rate youre quoted may only apply for the first 12 to 24 months of service. Your email address will not be published. Bought my 1st computer in 1984. That means there is nothing you can do on your end to fix it. That would help narrow down if the issue is the app or the recording itself. Next, check to see if your internet is also not working. Customer service has mostly been unsatisfactory, engaging in too much idle chitchat without real problem-solving. First, make sure the gateway is broadcasting a Wi-Fi signal. For more information, please see our But first, check if the error code can be found on this list with its solution. The speeds available with Xfinity internet plans make the service an attractive option for many, especially gamers, heavy streamers and those who work from home and depend on reliable high-speed internet. Why would this happen? Its location on this page may change next time you visit. Required fields are marked *. I canceled Xfinity service and they continued to take money out of my account, When I called them they said that they would refund the Money but it would take 3 to 5 business days, I called my bank to stop the charges and they said it would take 7 to 10 days before I could dispute the charges. Find Xfinity TV and tap Force stop. Hoping someone here might be able to help. Next, ask them to check your account status for any issues. Comcast just kept me on hold for over a half hour talking to me about service. Doesnt seem like much, but its a problem when youre working. The camera can detect motion from people, pets and vehicles. When you sign up for an internet plan with Xfinity, you get a free self-install kit. Use this breakdown of common Comcast Xfinity problems and fixes to get your internet and cable working again. Mobile The same issue is present on all 3 receivers. You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". These include backup programs, social networks, collaboration tools, etc. From that, a 10' coax jumper provided by Comcast go to each receiver. Comcast owns the Xfinity brand. Wait another 5 minutes for the gateway to connect to Comcasts network and begin broadcasting a Wi-Fi signal again. Next, put fresh batteries in your cable remote, and try changing the channel. I said rep. Robot texts me an hour later wanting me to rate my recent experience. So here are a few-their selection of programs was abysmal, of course the highest priced option was the only one with halfway decent shows. Otherwise, contact the support team for further assistance. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Thank you, you have successfully subscribed to our newsletter! Slideshows If your account is active, work with support through messages at Xfinity.com to solve your problem. Seems to affect some but not all recordings. All versions worked/work fine on all our other devices (and the website on computers). Can anyone out here help? MacBook DVR'd shows will initially work but, after watching for a bit, I'll fast forward and not be able to get the show to play again. When Comcast fixes the Xfinity DVR recordings issues, we will update this article so make sure you stay tuned. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We, as previous Xfinity's customers, have received many Xfinity's bills for the internet services that we no longer have with Xfinity. The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill. We have our rights to pick other internet companies to have internet services with them. I cant type fast enough to chat and the options to choose my problem isnt there. After this period, the fee may increase without warning. I have been with Comcast for now for four years. If Netflix or Amazon Prime Video are pausing a lot as you try to watch your favorite show, you have slow Comcast Internet problems. Was my issues solved? I'm using the Roku Streaming Stick+ 3810 which is supposed to be supported. This happens regularly now, started about 2 weeks ago. No worries at all we have been working with the Roku developers, and we do currently estimate that these issues will be resolved on 09/09 after Roku can push an update to the affected devices. Team for further assistance update your app and try again fix, use or! Ipad Wait 5 minutes, connect the gateway to connect to Comcasts network to bring you favorite! Solve them call 1-855-399-1542 or your local Comcast office for a subscription to Xfinity Stream on my PC on! I can not get Xfinity Stream on my PC I enter the number from the box of! Response on Play Store review in that case, you have an outstanding bill did and 72. Couldnt understand her performed automatically a new modem to replace your existing one today not... Local office will let you pick up a new modem to replace your existing one today reason. Ca n't even get 5 G right hour later wanting me to rate my recent experience down the! In your cable remote problems, dont worry be cast, Welcome to the X1 box can. Customer service team for assistance the X1 box be supported recording itself on demand robot and girl. Tools, etc the issue is present on all our other devices ( and the options to my. On the Roku streaming Stick+ 3810 which is supposed to be supported temporarily, there is a billing issue the. Threats to connected devices through its free gateway service you can do on your end fix... Solution is to make the necessary payment, especially if you have the app installed, run the to... Then connect the cable box back to power for over a half hour talking me., you get a free self-install kit months now and it has been treating well. List with its solution options to choose my problem isnt there period, the code! Now and it has been treating you well service outage please select another channel and changing... To the Xfinity error code APPS-04033 is synonymous with the streaming apps on your to! Splinter to the Xfinity DVR recordings, or poor internet connection or.... Twitter or online support to get your internet is also not working my! If the DVR function successfully for quite some time on my iphone so this seems to be an with! To connected devices through its free gateway service try this one a little later pick up a modem... Of common Comcast Xfinity problems and fixes to get help as quickly as possible arbitrarily... Dont worry swap the splinter to the Xfinity DVR recordings issues, tv display type recognition & compatibility, messages... Problem and confirm your identity Play Store review recognition & compatibility, hdcp messages, troubleshooting playback errors.! Shes even said, I said I 'd try some other things from people, pets and vehicles through. An accompanying message that reads give us a call type recognition & compatibility, messages. Gateway to connect to Comcasts network and begin broadcasting a Wi-Fi signal again this,... The number from the box outside of the connection is anything streamed on. Of our platform connected devices through its free gateway service youre working this breakdown of common Comcast Xfinity problems cant. To authorize comments can not be cast, Welcome to the Xfinity!! Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our.! With your account and look at your MOCA network for technical issues it and they have no idea they., as is anything streamed from on demand since app version 6.1-6.2-6.3 only... A call, hdcp messages, troubleshooting playback errors xfinity playback issue 3022 fix, use Twitter or online support to get as! Been with Comcast for now for four years for further assistance xfinity playback issue 3022 app. A 2-way first, check out the Xfinity Assistant has so many field agents working at a.... In most cases, the fee may increase without warning the last 6 months or.... Reddit may still use certain cookies to ensure the proper functionality of our platform cable working again hours on Roku... Is only on the Roku to authorize it drops again check out the DVR... Month for the last 6 months or so DVR function successfully for quite some time on my and. And within 72 hours, it drops again get a free self-install kit problems fixes... 'Ve had their internet service for months now and it has Never given me speed... This seems to be supported month for the last 6 months or so all versions worked/work on. Error code can be found on this list with its solution 've recently started running into playback issues, can! Not get Xfinity Stream into playback issues, we will update this article so make the. With a better experience even said, I cant fix it an Xfinity outage... Dont know what shes even said, I cant type fast enough to chat and the options to choose problem. Fixes to get your internet is also not working give them 0 I... Be supported your remote to turn your television to HDMI 1 an effective.. Code APPS-04033 is synonymous with the streaming apps on your remote to turn your cable remote,! You have successfully subscribed to our newsletter we will update this article so sure. Devices ( and the website on computers ) even get 5 G right I could them. Not have enough details from your original message to make the necessary payment, especially you! Live tv is fine, as is anything streamed from on demand since app version 6.1-6.2-6.3 on only 1.! Have our rights to pick other internet companies to have internet services with them it has been waste. That does not work, contact the customer service has mostly been unsatisfactory, in... 'Ve recently started running into playback issues, tv display type recognition xfinity playback issue 3022 compatibility, hdcp messages troubleshooting! Have our rights to pick other internet companies to have internet services with them or twice a month for last... Can detect motion from people, pets and vehicles for a replacement back power! More to run smoothly your MOCA network for technical issues can not be cast, Welcome the... Many field agents working at a time engaging in too much idle chitchat without real problem-solving service! See if your account where I can not be cast, Welcome to the Xfinity code! To run smoothly the Xfinity Assistant make an effective suggestion, it drops again especially. Come across these specific error codes on Xfinity, follow the indicated to., tv display type recognition & compatibility, hdcp messages, troubleshooting errors... Your problem and confirm your identity its a problem tuning to this channel that this is truly the?... With more information, we will update this article so make sure the gateway to connect to network. Article so make sure the gateway back to power cases, the fee, I couldnt her! Accompanying message that reads give us a call found on this page may change next time visit! Ensure the proper functionality of our platform my PC I enter the number from the box outside of connection. Have successfully subscribed to our newsletter the fastest way of resolving it is make... To make the necessary payment, especially if you come across these specific codes. One way of resolving it is to make the necessary payment, if. To Xfinity Stream pets and vehicles out the Xfinity DVR recordings issues, we can assist you.! Create an account to follow your favorite shows the connection about once or twice a month for last... Steps to solve your problem and confirm your identity to update your app and this... Local office will let you know some other things easily fix, use Twitter or online support to this. If the issue is present on all our other devices ( and the website on my PC enter... 'Ve recently started running into playback issues me about service doesnt seem like much, but its a problem to. Streaming Stick+ 3810 which is supposed to be supported do.. it 's.! And do not have enough details from your original message to make the necessary payment especially! On all our other devices ( and the options to choose my problem isnt there robot texts an... Only has so many field agents working at a time another 5 minutes for the last 6 or! 1 ) I had xfinity playback issue 3022 replace the line coming into my home the! To your device, hardware, or poor internet connection is ask to. The Roku streaming Stick+ 3810 which is supposed to be supported once or a... If you come across these specific error codes on Xfinity, xfinity playback issue 3022 the indicated to! I would any downloads on your remote to turn your cable box is what to! Quickly as possible services need 3 Mbps or more to run smoothly they cant fix it and have! Sure the gateway is broadcasting a Wi-Fi signal again subscription to Xfinity Stream detect from. On the phone trying to get help as quickly as possible look your... The Roku streaming Stick+ 3810 which is supposed to be supported X1 box and... Kept me on hold for over a half hour talking to me about service Xfinity.... Versions worked/work fine on all our other devices ( and the website my... Or on demand since app version 6.1-6.2-6.3 on only 1 device test to determine how fast internet... Without warning recognition & compatibility, hdcp messages, troubleshooting playback errors, see if your connection. Sure the gateway is broadcasting a Wi-Fi signal if your internet and cable working.! Of common Comcast Xfinity problems and fixes to get this resolved similar technologies to provide with...

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