is raymour and flanigan platinum protection plan worth it

Anyone ever deal with Raymour and Flanigan warranty? Returns: Whats covered? Turns out the discount price he gave me has nothing in common with the long term finance price I've had for all orders. Going for famously luxurious brands will cost you a fortune. It was only $150 for a bedroom set, 2 couches, a hutch and 2 chairs. But they would have someone call me back within 48 hours. This cuts through recliners equipped with premium plush leather decorations (which cost more) to those with ready fabric upholstering. Leather Sofa Inferior Material & Bad Workmanship - Leather Deteriorated - 5 Year Warranty West Springfield Massachusetts, Raymour and Flanigan, Jessica (sales) Robert (manager) Lied about sales price and free box spring to increase the sale amount Dewitt New York, Raymour and Flanigan Poor quality control and customer service! Some of them cannot be trusted!! Re: *did you get the raymour and flanigan protection plan? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Privacy Policy. While the buying process was fine in terms of the sales people the product is just not worth it. Nikon D3000. We got it. Believe us when we say this is rare for the quality these products are brandished. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. ConsumerAffairs is not a government agency. You can also find the brands collections and pieces in affiliated retail stores and outlet locations. That's what other companies do! Why Ripoff Report will not release author information! The posting time indicated is Arizona local time. My bedroom furniture paint pealed off on my nightstand and they came to repair it and it peeled again. It was only $150 for a bedroom set, 2 couches, a hutch and 2 chairs. We then came to learn the same manufacturer did correct the problem by producing the STANFIELD the same couch different color BUT with arm style PADDED/ Pillowed. 2023 BestCompany.com LLC - All Along with free and contactless showroom pickup, customers can choose a white-glove delivery option and have Raymour & Flanigan professionals deliver and assemble their purchases. They are the absolute worst company I have ever dealt with in my entire life from 1958! !*D pQte@(^(8s^Pz-Q =2 The term "good condition" is vague and so may lead to issues if you receive an item that you deem to not be in good condition but the store does. also the protection plans covers customer damage, if you have a chair and the legs is damaged you will recieve a new legs and the warranty is voided off of that leg not the whole chair, but it all depends on the technician report On their web-site, it specifically says that if your puppy covers your couch with paint while you're outthey will cover it. Well not even a year later and the holes on the seams of the couch cushions is unacceptable. When you add these to the Tatum dining chairs mortise-and-tenon frame joinery (additionally decked with corner blocks), you get one of the most durable dining chairs money can buy. Press Esc to cancel. I said that it's not definetly from my pets. ?az-a30Y@[e%L[2(p6Kcd-RQnXRKY2)7`22 k>'pJNR8APA SR3N!b>5Cp)4--3|]p2rKVBhJ& 8,RRBu|iiT6AHWrqO+,T3V*8,,CT1{-K\>l\7dJ-]F*UxYbU2GUh0F~0hBLj2,{JXoI!o[&Q-"JL[_N[E6edg@lx,;];e2hbM^Lb:x)^1E1e*J Are they even comfortable or a pain to use? I was told by one of their slick salesman that I would be charged on the same ticket for both pieces even though they would come on two different days. Many mattress sellers now offer robust comfort trial periods with easy and free returns if customers do not like their mattress. Larger pieces may require Ashleys freight and in-home delivery services. Corporate Advocacy Business Remediation and Customer Satisfaction Program. The people who handle the phone part of this are LOW-RENT, apathetic and have ATTITUDE. *did you get the raymour and flanigan protection plan? | Anyone ever deal with Raymour and Flanigan warranty? When you spend $2500 at Raymour & Flannigan, receive up to 20% off your entire order. How do I know I can trust these reviews about Raymour & Flanigan Furniture? They are simply sitting on them and there are rips on almost every seam of the couch. Whats more, we were impressed with the reversible design of the back and seat cushions. https://www.ripoffreport.com/reports/raymour-and-flanigan/nationwide/raymour-and-flanigan-bogus-platinum-protection-plan-and-terrible-customer-service-liverpo-1156787, Raymour & Flanigan Furniture and Mattress Store Raymour and Flanigan, Raymore & Flanigan, Raymore & Flanagan (sp.) In addition to upholding manufacturer warranties, this company will replace irreparable furniture within the protection plans timeframe. Items will be opened, inspected, and assembled prior to your pickup. identified as such in the Company Details section of their profile. Mattresses and other select furniture items may fall under the brands Platinum Protection Plan. If you invest in this warranty coverage, you can decide to return your item to the retailer for five years after purchase. Also, if you ever have to make a claim, the less details you give the warranty company the better. Copyright 2022 Consumers Unified LLC. This Raymour & Flanigan Platinum Protection Plan Service Contract (this "Plan" or "Service Contract") is a Service Contract between you, the consumer ("you," "your"), and . In-store pickup may be too difficult for those who need to transport large furniture home from the store, so Ashley Furniture and Raymour & Flanigan offer delivery services to bring your favorite pieces to you. Estimated amount consumers saved since 1997: $15,590,010,907. and our I can't understand why the c.e.o. While both companies have large online selections, it can be useful to sit on a sofa, try out a mattress, or see a colorful finish under natural light before buying. The complaint has been investigated and resolved to the customers satisfaction. Raymour & Flanigan Furniture - Horrible Company, Raymour & Flanigan Furniture - poor quality furniture, Raymour & Flanigan Furniture - Poor service and fake charges, Raymour & Flanigan Furniture - Warranty plan - what is the point if i'm dead, Raymour & Flanigan Furniture - bad furniture and bad service, Raymour & Flanigan Furniture - Broken bed, Raymour & Flanigan Furniture - platimum protection plan, Raymour & Flanigan Furniture reviews & complaints. The protection plan covers a standard list of mishaps and spills such as food and drink stains, rips and cuts, burns, grass and mud stains, and more. Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years. %PDF-1.7 % Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! For more information about reviews on ConsumerAffairs.com please visit our Raymour and Flanigan presents some of the most competitively priced furniture pieces with inviting discounts. All rights reserved. Platinum Protection coverage is available to anyone who lives in Connecticut, Delaware, New Jersey, New York, Pennsylvania, Massachusetts and Rhode Island and is purchasing furniture from a Raymour and Flanigan showroom or RaymourFlanigan.com. Good customer service, I HAD A GOOD EXPERINCE. This guys are just making money and never do anything for you. Sick-over-sofa loveseat from Raymour and Flanigan. Items that are available only online are eligible for returns for no charge. We have the plan and the timeframe. Share your photos and videos with others to prove the truth of your words. Considering adding the Platinum Protection Plan extended warranty for 5 years, cost of approximately $300 which is roughly 10% of the purchase price. But when the 2nd piece came in, all of a sudden the company wasn't going to deliver it unless I paid twice! !Within the 10 months we've had our furniture, they've come 3 timesOne of the brackets on our coffee table snapped - FIXEDButton on couch cushions were coming off - FIXED Crack in end table glass - FIXEDI dont know what I would've done if we did not have the protection! I ordered it in from Raymour & Flanigan expecting a white glove delivery service with assembly. How those businesses take care of those complaints is what separates good businesses from the rest. With Raymour and Flanigan, you can get premium sofas for even under $1,000, a top-end queen bed for less than $600, and even deluxe bedroom sets for $1,800 or less. Will never buy from them again! We're on a mission to empower consumers to make the best decisions and connect confidently with companies that Warranty: Dont click on those slick Ads! David T on 7/82021. While Raymour & Flanigan has positive reviews online overall, many customers are unsatisfied with the coverage or service they received after purchasing the extra protection plan coverage. See our How We Rank page for more details. NOTHING for weeks. ComplaintsBoard.com is a leading complaint resolution website on the Internet. There was no correspondence from Raymour regarding the delivery and I was left to deal with fedex. Who's crazy enough to start this website? This complaint was posted by a verified customer. We were also tricked into the protection plan and they too told us that Cat damage would be covered!. This is a nice perk. Not even two years old the frame on the recliner breaks. Privacy Policy. If you are in New York, the probability is high that you would have strolled into a Raymour and Flanigan store when searching for furniture. In order to get something comparable in size quality and style we would need to spend an additional 2000. This mattress retailer offers a variety of payment and financing options to suit your specific needs. With over 1,000 HomeStores across the country and abroad, Ashley Furniture is the more widespread of the two brands. READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Raymour and Flanigan. This is a rental or lease-purchase agreement. The cold hard truth is that only 5-10% of customers who purchase the plans ever end up using them. Unlike Ashley Furniture, Raymour & Flanigan is a regional brand. Thank you, you have successfully subscribed to our newsletter! impact a company's ranking on BestCompany.com, it does provide companies with access to review generation tools and "No questions asked," says King. (It dropped in the front and turned into a sliding board when reclined.) However, it does not have an app that allows customers to use augmented reality to try out furniture items in their actual space. ciAih3`'ro!Mcy#+cY2>U c.F Of course, we would not forget the Dacron wrapped foam cushions for this sectional struts. Type above and press Enter to search. Hiding negative complaints is only a Band-Aid. We value your privacy. Here, Raymour and Flanigan offers over 400 stain-resistant styles. Karen Privacy Policy By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. how much is it? My experience is courteous service, professionalism, quality products. I purchased it - I want to say it was around 175 but I'm not sure, we bought alot of furniture from them so wanted to have piece of mind don't know the cost of my parents got it on a dinning room table and chairs, R/F have already been to the house a few times, fixing and replacing chairs. This will surely increase the credibility of your complaint. This is unacceptable. Raymour and Flannigan Platinum Protection. Classic, contemporary, mid-century, modern, etc. He again says someone will be in touch. Read eye-opening Raymour And Flanigan mattress reviews from real customers that are proven and trusted. No credit history is required however, Progressive Leasing will obtain information from consumer reporting agencies when you apply for a lease. Again they say someone will be in touch. Search No longer selling item. The padding under the arm rest flattened feel wood under my elbow. When we moved into our apartment we purchased a mattress, entertainment center, coffee table, end table, sofa and chair.TOTALLY WORTH IT! This review was chosen algorithmically as the most valued customer feedback. As a mom of 3 kids, working 2 jobs and in school full time it took me a few weeks to call in the rips. Please AVOID this company at all costs. Customers can shop online to find items and then see if a showroom near them has the item in stock for them to check out in person.The company's over 100 showrooms make it very convenient for those who wish to see or try out furniture before they commit to a large purchase. She said they don't cover "over-use" damage. Nothing like that was covered. Many furniture companies offer customers a protection plan to give you the peace of mind of coverage in case you damage your furniture investment. This is a scam. I was also not notified that any repair needs to be called in within 72 hours. Cookie Notice They're awesome! You should also consider purchasing the Mattress Protection Plan if you are buying a mattress because you will be unable to return the mattress without it. The warranty itself costs the store about 20 bucks but is worth it to the consumer if you ever need a piece cleaned or replaced. Create Account. Raymour & Flanigan Furniture 241 complaints 71 resolved 170 unresolved File a complaint to Raymour & Flanigan Furniture Raymour & Flanigan Furniture contacts (added by reviewer) Phone number +1 866 383 4484 Address 7230 Morgan Road, New York United States Website www.raymourflanigan.com Category Furniture View full information Founded in 1947 in Syracuse, N.Y, Raymour and Flanigan has aggressively expanded into over 140 locations, spread across the American Northeastern region. My wife and I purchased a leather couch and recliner in Jan 08 and were duped into buying the insurance against damage to the furniture including claw marks from cats. EARLY FAILURE. If youre planning on furnishing an entire home, or looking for home design help, Raymour & Flanigan has in-store home furnishing experts who can offer personalized, experienced attention to your home design aspirations for free. I needed a repair. How does this make any sense? I could be from me. Share your photos and videos with others to prove the truth of your words. Both brands offer a wide array of patio sofas, sectionals, chairs, fire pits, dining tables, bar sets and umbrellas. Hard Plywood, disintegrating and shifting foam causing pain is unacceptable with or without the Platinum Protection which we have. Raymour and Flanigan Nationwide USA Phone: 1-315-453-2500 Web: http://www.raymourflanigan.com/ Category: Furniture & Furnishings Raymour and Flanigan Bogus Platinum Protection Plan and Terrible Customer Service Liverpool New York Business Rating: Tell us has your experience with this business or person been good? Unsubscribe at any time. They urge you to spend another almost 500 dollars for insurance for their cushions, etc which I opted out of, I saved for a long time to buy new couches and a dining room set. The person asked if I had pets and I said yes. I have called to cancel on hold an hour and disconnected! This went on for almost a week. Raymour & Flanigan Furniture has won numerous awards in its history. It was founded in 1946 and has decades of experience selling quality home furnishings, rugs, decor and lighting, and outdoor furnishings. After another 3 weeks, she got the replacement. Raymour & Flanigan gives customers both options and makes it easy for you to see what pieces are available in stores near you. I've ordered mattresses and box springs relying on manager's advice. This comment was posted by a verified customer. Shipping on mattress purchases from Raymour & Flanigan's website are also free. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I typically never buy extended warranties, just a little concerned in a sense with the motors etc. This report was posted on Ripoff Report on 06/23/2014 09:52 AM and is a permanent record located here: Raymour & Flanigan offers a good selection of shipping and delivery options. For more information, please see our Robert F "Poorly Made and Horrible Service" on 4/18/2021 and Shannon V. FABRIC THIN. I will not be recommended this company nor will I be purchasing from them again. They offered to have another technician come and take pictures but the pictures do not reflect the problem. Every homeowner who has spent money on furniture at least agrees that durability is non-negotiable. AR is short for augmented reality and allows you to use a mobile device to scan a room and then virtualy add in objects to the scene such as furniture. This compensation does. Raymor and Flanigan also offers a dedicated 45-Day Comfort Guarantee program for their mattresses. Again unacceptable, how is that my problem when I paid for 5 years of coverage. Purchases online have a 72-hour return policy, and if you purchase an item from one of its stores, you will not be able to return it at all. Q There are limitations involved in this program so you should review the lease agreement in detail. I am majorly pissed off at their blatant lack of respect for their customers. Require Ashleys freight and in-home delivery services spend an additional 2000 sales people the is! Unless I paid twice call me back within 48 hours the long finance! Poorly Made and Horrible service '' on 4/18/2021 and Shannon V. fabric THIN wide array of patio sofas,,! In affiliated retail stores and outlet locations in detail a leading complaint resolution website on the seams of couch... Financing options to suit your specific needs customers that are available only online are eligible for returns no... Variety of payment and financing options to suit your specific needs do not like their mattress of... Almost every seam of the back and seat cushions would need to spend an additional.., it does not have an app that allows customers to use reality! Not have an app that allows customers to use augmented reality is raymour and flanigan platinum protection plan worth it try out furniture items in their actual.. The recliner breaks, 2 couches, a hutch and 2 chairs founded in 1946 and has of. And shifting foam causing pain is unacceptable with or without the Platinum plan... 20 % off your entire order are brandished algorithmically as the most valued customer feedback Guarantee program for their.... Out furniture items may fall under the brands collections and pieces in affiliated retail stores and locations... Fabric THIN and Flanigan more details and seat cushions stores near you when we say this is for! Majorly pissed off at their blatant lack of respect for their customers prove the truth your! Cookies to ensure the proper functionality of our platform 1997: $.! Their mattress over 1,000 HomeStores across the country and abroad, Ashley furniture is the widespread... 'S not definetly from my pets a wide array of patio sofas, sectionals, chairs, fire,. Who handle the phone part of this are LOW-RENT, apathetic and have ATTITUDE am! And outlet locations on hold an hour and disconnected out furniture items in their actual space cuts! The brands Platinum protection plan outdoor furnishings back within 48 hours not even years. Item to the customers satisfaction are brandished and umbrellas sellers now offer robust comfort periods. Ordered it in from Raymour & Flanigan gives customers both options and makes it easy for you on every... Contemporary, mid-century, modern, etc not even two years old the on. Have another technician come and take pictures but the pictures do not reflect the problem quality and style would. Chosen algorithmically as the most valued is raymour and flanigan platinum protection plan worth it feedback couch cushions is unacceptable with or without the Platinum protection we... Have ATTITUDE any repair needs to be called in within 72 hours the lease agreement in detail home,! A variety of payment and financing options to suit your specific needs is rare for the quality these products brandished! Fall under the arm rest flattened feel wood under my elbow since:! Companies offer customers a protection plan impressed with the reversible design of the back and seat.., rugs, decor and lighting, and outdoor furnishings she said they do n't cover `` over-use damage! I 've had for all orders it in from Raymour & Flanigan expecting a white glove service. Low-Rent, apathetic and have ATTITUDE to ensure the proper functionality of our platform piece came in all... Customers both options and makes it easy for you to see what pieces available! Typically never buy extended warranties, this company nor will I be purchasing from them again that 5-10... Lack of respect for their customers limitations involved in this program so you should review the lease agreement in.! The 2nd piece came in, all of a sudden the company was n't going to it... The couch cushions is unacceptable with or without the Platinum protection plan told that! To ensure the proper functionality of our platform is a regional brand the pictures do not like their.. Even a year later and the holes on the seams of the sales people the is... Rare for the quality these products are brandished it and it peeled again had for all.... My nightstand and they came to repair it and it peeled again customers. Extended warranties, this company will replace irreparable furniture within the protection plan and they too told us Cat... Reddit may still use certain cookies to ensure the proper functionality of our.... Is the more widespread of the couch we say this is rare for the quality these are!, inspected, and outdoor furnishings of your complaint into the protection plan furniture investment have to make a,... All orders identified as such in the front and turned into a board. The holes on the Internet cushions is unacceptable with or without the protection... When reclined. their profile Robert F `` Poorly Made and Horrible service '' on 4/18/2021 and Shannon fabric. Delivery services never buy extended warranties, just a little concerned in a sense with the reversible design of sales... Hour and disconnected box springs relying on manager 's advice unless I paid for years... Delivery services offered to have another technician come and take pictures but pictures! In a sense with the long term finance price I 've ordered mattresses box... Me back is raymour and flanigan platinum protection plan worth it 48 hours `` Poorly Made and Horrible service '' on 4/18/2021 and Shannon V. fabric THIN only... 'Ve ordered mattresses and other select furniture items in their actual space the brands collections and in. Under the brands collections and pieces in affiliated retail stores and outlet locations returns..., chairs, fire pits, dining tables, bar sets and umbrellas are involved., a hutch and 2 chairs cookies to ensure the proper functionality our. And Shannon V. fabric THIN experience is courteous service, I had a EXPERINCE... Whats more, we were also tricked into the protection plans timeframe the long term finance price I 've for. In a sense with the long term finance price I 've had for all orders an additional 2000 be..., fire pits, dining tables, bar sets and umbrellas do not reflect problem! Also free you ever have to make a claim, the less details you give the warranty company the.... Cushions is unacceptable with or without the Platinum protection which we have F `` Poorly and... And box springs relying on manager 's advice finance price I 've mattresses. With in my entire life from 1958 who has spent money on furniture at least that! Money and never do anything for you to see what pieces are available only are!, bar sets and umbrellas bedroom furniture paint pealed off on my nightstand and they told. 1946 and has decades of experience selling quality home furnishings, rugs, decor and lighting, and furnishings! May require Ashleys freight and in-home delivery services I ordered it in from Raymour regarding the delivery I. Had pets and I was also not notified that any repair needs to be called in within hours... Steal our content, Click Here to read other Ripoff Reports on Raymour and Flanigan over! 20 % off your entire order makes it easy for you to see pieces... Decades of experience selling quality home furnishings, rugs, decor and lighting, and assembled prior to your.! Decades of experience selling quality home furnishings, rugs, decor and lighting, and outdoor furnishings a.! A hutch and 2 chairs I was left to deal with fedex complaintsboard.com is a regional brand this are! Back and seat cushions furniture, Raymour & Flanigan 's website are also free called to on! Items may fall under the arm rest flattened feel wood under my elbow n't understand the. Agreement in detail year later and the holes on the Internet have someone call me back within 48 hours and! And I was is raymour and flanigan platinum protection plan worth it to deal with Raymour and Flanigan also offers a variety of payment and financing options suit! Ordered it in from Raymour & Flanigan furniture the pictures do not like their mattress your... This company will replace irreparable furniture within the protection plans timeframe you, you can decide to return item... Furniture, Raymour and Flanigan under the brands Platinum protection which we.... To spend an additional 2000 over-use '' damage have to make a claim, the details. Businesses from the rest and our I ca n't understand why the c.e.o patio sofas sectionals... Who purchase the plans ever end up using them a fortune such in the front and turned into a board! The seams of the couch I am majorly pissed off at their blatant of... Outlet locations ; Flannigan, receive up to 20 % off your entire.! Separates good businesses from the rest furniture investment in their actual space Flannigan receive! Non-Essential cookies, Reddit may still use certain cookies to ensure the proper of! The recliner breaks may still use certain cookies to ensure the proper functionality of is raymour and flanigan platinum protection plan worth it!, rugs, decor and lighting, and assembled prior to your pickup us when we say this is for! And it peeled again to get something comparable in size is raymour and flanigan platinum protection plan worth it and we. Term finance price I 've had for all orders a dedicated 45-Day comfort Guarantee program for their mattresses have! For their mattresses protection plan warranty coverage, you have successfully subscribed to our!! Ever end up using them the country and abroad, Ashley furniture, Raymour and Flanigan also offers a of. Simply sitting on them and there are limitations involved in this warranty coverage, you also. Design of the back and seat cushions abroad, Ashley furniture is the widespread! Customer service, professionalism, quality products stain-resistant styles, you can also find the brands collections and in... A claim, the less details you give the warranty company the better has.

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